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A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  Customer Service & Logistics Manager

Travel Required?:  Travel - up to 10% of time
Date:  Feb 23, 2021
Remote working option during the current situation

No Relocation Assistance Offered
# 96989 - Prague, Prague, Czech Republic

Customer Service & Logistics Manager for CEEME region

Limited contract for 2 years (maternity leave cover)

location: Prague, Czech Republic


Job Summary

The Customer Service & Logistics Manager has subsidiary responsibility for providing collaborative end to end solutions that leverage joint capabilities and expertise in support of Hill’s customer development and Customer Service & Logistics strategies. He/she facilitates the Business Planning process and is the critical link to Demand Planning to ensure alignment. He/She generates growth and profitability opportunities for both customers and Hill’s by collaborating with the customer, local/divisional management to reduce cost to serve, reduce working capital, improve customer service levels, and implement process innovation.


The CS&L Manager is responsible for delivering excellent service to the customers, and overseeing and driving efficiencies in the order to cash process.


The CS&L Manager contributes to the ongoing development of best practices across the Supply Chain/CSL and commercial organizations and ensures that collaborative initiatives are agreed, developed and executed with excellence.


Principal Duties and Responsibilities






  • Support monthly demand planning process for Hill’s CEEME. Ensure replenishment forecasts are submitted per divisional timeline and accurately entered into SAP APO Demand Planning Module. Ensure root cause analysis and drive continuous improvement of Demand Planning results.      


  • Develop and improve the collaborative demand planning process via CBP in order to increase Demand Planning Accuracy, improve service, and reduce obsolescence


  • Support Marketing planning of new product launches and promotions. Review and challenge volumes and timing as appropriate


  • Support and cooperate closely with CBS team (order to invoice and logistics management processes, claims/escalations)


  • Collaborate with selected customers to support joint demand planning using available customer data


  • Communicate any Supply chain issues or constraints which will impact customer plans


  • Seek opportunities for simplification by managing SKUs and driving rationalization/harmonization initiatives. Ensure timely maintenance of SKU portfolio


  • Adopt an ‘end-to-end’ view of supply chain inventory levels to enrich demand planning performance, remove waste and reduce Out of Stocks


  • Maintenance of Master Data and secure interface to 3rd party Service provider


  • Continuously improve and ensure observance of internal controls and approval procedures


  • Support in internal accounting related projects


  • Ad hoc accounting tasks


Total Percent (not to exceed 100%)

This is not an exhaustive list of duties or functions.


Education/ Experience Requirements

  • Master’s degree in economics or similar field
  • 5-7 years of relevant experience.
  • Fluency in English language


Expected Areas of Skills

  • Proven track of successful commercial and people management skills
  • In depth knowledge of SAP
  • Overall insight of logistic and supply chain progresses/demand planning
  • Familiar with new product introduction and the product go-to-market execution.
  • Deliver results in a stressful and changing environment.


Leadership Competencies

  • Analytical/Decision Making
  • Planning/Priority Setting
  • Relationship Building
  • Business/Global Perspective


Functional Competencies

  • Partnership & Collaboration
  • Business & Financial Perspective
  • Strategic Procurement


Working Relationships (Key partnerships and reporting relationships)

  • Does this position supervise:  Yes (CSL Specialist, Demand Planning & Analytics Coordinator)
  • Reports to country General Manager


Travel Requirements

Expected percentage of travel:  Up to 20%


What We Offer

  • limited contract for 2 years (maternity leave cover)

  • work for an international company with a long tradition 

  • corresponding salary with annual bonus

  • wide range of benefits (25 days of vacation, 10 sick days, meal vouchers, private medical care, dental care contribution, pension plan contribution, life insurance, contribution for leisure time etc.)

  • modern and dog friendly office closed to Krizikova metro station 



Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Work that matters, fueled by passion for pets!  At Hill’s we have a purpose.  Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets. 

HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries.  To learn more about Hill's and Colgate, please visit and, or find us on LinkedIn, Facebook, Twitter and YouTube.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.

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