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PCA SKIN was founded in 1990 by an aesthetician and developed by a dermatologist and has been a part of Colgate-Palmolive since 2018.

For our more than 25-year history, we have been the leader in skin health education. We teach clinicians globally in the physiology of the skin and the safe and effective application of chemical peels.

PCA SKIN® has been and continues to be a trusted innovator in the development of highly effective professional treatments and daily care products. Our vision is to improve people’s lives by providing results-oriented skin care solutions that are backed by science for the health of your unique skin.

A career at PCA SKIN or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  Technical Support Specialist

Travel Required?:  No Travel
Date:  Sep 1, 2021
Remote working option during the current situation

No Relocation Assistance Offered
# 112329 - Phoenix, Arizona, United States

PCA Skin is a place for your career to thrive! We offer opportunity, challenge, and a great team of like-minded individuals surrounding you. We encourage all of our employees to be creative, independent, customer-centric and innovative. We are a fast paced organization whose mission is to improve people’s lives by providing results-oriented skin care solutions that are backed by science.

 

PCA Skin is a part of the Colgate-Palmolive family, which provides our team with domestic and global career growth opportunities in all departments.  Our rich benefits package includes medical, dental, vision, matching 401K, disability and more. Plus you have access to treatments from our estheticians on staff, and access to our amazing skin care products!

 

 

We are looking for a Technical Support Specialist to join our team and provide top-notch customer service. The Technical Support Specialist is responsible for assisting our customers with technical issues or questions related to our website and/or online interactions.  The Technical Support Specialist directly interacts with our customers to answer questions and troubleshoot matters over the phone, virtually, and using written communications.  This individual has a strong attention to detail and enjoys providing solutions to create a positive user experience. 

 

A typical day might include:

  • Answering inbound calls to offer helpful solutions and provide a superior customer experience

  • Field all incoming calls, emails and tickets as assigned and respond in a timely manner

  • Asking investigative questions to troubleshoot customer access concerns

  • Identify patterns in sync issues to escalate to web development team

  • Attend collaborative meetings with website development team and master data specialists

  • Document interactions with customers including a summary of the call and any resolution notes

  • Track resolutions and analyze to determine long term solutions and improvements

  • Work collaboratively with Inside Sales team members to resolve escalated websupport tickets

  • Update master data to resolve sync issues

  • Monitor daily integration failures

  • Troubleshoot stalled eCommerce orders

Essential Duties and Skills:

  • Ability to convey technical information to a non-technical audience

  • Strong troubleshooting, problem solving and critical thinking skills

  • Outstanding customer service expertise

  • Ability to learn and navigate multiple technical platforms

  • High level of attention to detail and time management

  • Actively seek in-depth understanding of systems and policies

  • Develop comprehensive understanding of customer experience through online interactions

  • Cross functional collaboration with other departments to determine long term solutions 

  • Self-motivated with excellent verbal skills

  • Ability to thrive in a team environment

Education and Experience:

  • 2+ years of call center experience preferred

  • 1+ years Technical or troubleshooting background in a call center/help desk environment

  • Experience with SAP, Magento, Litmos, Google suite a plus 

  • Bilingual English/Spanish a plus

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet. 

For more information about Colgate’s global business, visit the Company’s web site at http://www.colgatepalmolive.com. To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit http://www.colgatebsbf.com. To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit http://www.hillspet.com. To learn more about Tom’s of Maine  please visit  http://www.tomsofmaine.com.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.


Nearest Major Market: Phoenix

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