Job Title:  Operations Data Specialist

No Relocation Assistance Offered
# 159822 - Overland Park, Kansas, United States

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!
 

Do you want to make a difference in the lives of people and their pets? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions? If this is how you see your career, Hill’s Customer Experience Engagement Center is the place to be!

Hill’s Pet Nutrition is a multi-billion dollar, global division of Colgate-Palmolive Company and the maker of Prescription Diet and Science Diet brand pet food. Our mission is to help enrich and lengthen the special relationships between people and their pets by providing the best leading-edge pet nutrition technology, products, and expertise to pet owners, veterinary professionals and other key pet professionals worldwide. Our company is a globally recognized Best Place to Work.

The Operations Data Specialist builds capability and decision making for the Customer Experience  Engagement Center (CXEC) leveraging Analytics. On a daily basis, the role obtains, compiles, cleanses and builds  data sets to identify insights, issues and opportunities. This role  includes  development and refinement of dashboards and reporting, including proactive trending highlight business issues.The role will also provide deeper insights on specific opportunity areas and participate in the cross functional solutioning that impacts internal and external stakeholders. 

Responsibilities:

• Works with internal partners to develop advanced analytics to provide insights on key business KPIs and priorities
• Analyzes large data sets efficiently, liaise with key stakeholders and provide potential and proactive solutions to business priorities
• Incorporates descriptive, diagnostic, predictive, and prescriptive analytics to report on insights. Responsible for creating/updating standardized reporting, scorecards and ad hoc requests. 
• Leads Domo dashboard development for CXEC, leverages SQL to prepare data from Snowflake into Domo, and supports adding field data into Snowflake to enhance reporting capabilities
• Support testing of updates and new platforms to validate data flow into CXEC regarding order management
• Brings automation and efficiencies to creating and updating  data to address emerging business needs
• Train internal and third-party support teams on data collection and reporting as needed. Support the department’s intern program
• Analyzes data for the influence of missing information, outliers, plus confounding and extraneous variables
• This is not an exhaustive list of duties or functions

Basic Qualifications:

• Bachelor's degree in business analytics, finance, business or related field 
• 3+ years experience  in business analytics managing large data sets and creating reports
• 1+ years SQL experience in recent role
• Proficiency in Google/Microsoft suite (ie sheets, slides and docs), Microsoft Excel

Preferred Qualifications:

• Call Center CRM,  Domo, Snowflake, SAP, Tableau, Power BI
• Ability to pay attention to detail, communicate clearly and be highly organized
• Ability to pivot, and prioritize as needed requests and duties

Compensation and Benefits
Salary Range $72,400.00 - $85,000.00 USD

Pay is based on multiple non-discriminatory, individualized factors including but not limited to experience, job-related knowledge and education, skills and office/market location. In addition to base salary, salaried employees are eligible for annual discretionary bonuses, profit-sharing and, for Executive-level (salary grade 16 and above) roles only, long-term incentives in the form of Restricted Stock Units and/or Stock Options.

Subject to the terms and conditions of the applicable benefits plans then in effect, all salaried employees are also eligible for a competitive benefits package which includes:

• Insurance: Employees (and their eligible dependents) are eligible to participate in Company-sponsored Medical, Dental, Vision, Basic Life Insurance, Accidental Death & Dismemberment and Disability insurance plans.
• Retirement Plans: Employees are eligible to enroll in Colgate's 401(k) plan, which provides for company matching contributions subject to eligibility requirements
• Vacation/PTO: Employees receive a minimum of 15 days of vacation/PTO leave annually
• Paid Holidays: Employees receive a minimum of 13 paid/floating holidays annually
• Paid Sick Leave: Based on location and consistent with applicable state and local law, employees receive a minimum of 40 hours of paid sick leave on January 1st of each year
• Paid Parental Leave: Eligible employees may take up to eight weeks of paid parental leave and 12 weeks of unpaid leave (varies for employees with fewer than 12 months of service and is subject to hours worked requirements)

Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

For additional Colgate terms and conditions, please click here.

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