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A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  Marketing Technology & Operations Manager

Travel Required?:  Travel - up to 10% of time
Date:  Apr 12, 2024

No Relocation Assistance Offered
# 157621 - Overland Park, Kansas, United States

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!


Do you want to make a difference in the lives of people and their pets? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions? If this is how you see your career, Hill’s is the place to be!

Hill’s Pet Nutrition is a multi billion dollar, global division of Colgate-Palmolive Company and the maker of Prescription Diet, Science Diet, and Healthy Advantage brand pet food. Our mission is to help enrich and lengthen the special relationships between people and their pets by providing the best leading-edge pet nutrition technology, products, and expertise to pet owners, veterinary professionals and other key pet professionals worldwide. Our company is a globally recognized Best Place to Work.


We are looking for an experienced Marketing Technology and Operations Manager that will empower and enable our marketing teams to execute, optimize, and expand our data driven marketing strategies and activations to drive business growth, consumer segmentation, and engagement across all digital channels (email, paid media, web, etc.) using advanced database, technical, and analytical skills. This role will help architect solutions for complex data driven, CRM, and digital marketing campaigns using available technology, datasets and partnerships to support business KPIs and objectives. They will also help lead our organization with future forward best-in-class digital transformation solutions and opportunities for our marketing technology and data driven ecosystem.


What You Will Do: 

  • Serve as the business Product Owner and expert for CRM and Web activation and personalization tools (I.e. BlueConic Customer Data Platform (CDP) and Salesforce Marketing Cloud (SFMC)); leading administration, configuration, optimization for technology strategies and tactics, in partnership with Global IT (GIT) and outside agency resources. 
  • Co-develop with GIT the road map and strategy for a best-in-class marketing technology stack that supports company goals
  • Assist with the implementation, configuration and management of all marketing technologies
  • Train and support marketing staff on using web and marketing technology tools and processes
  • Develop and document scalable processes that ensure best practices in marketing technology and web operations
  • Act as the central point of contact for intake of stakeholder business requirements, ensuring efficient coordination and alignment with the broader CRM marketing strategy 
  • Own and manage the development backlog prioritization with our technical workstreams, partners, and agencies through Agile methodology
  • Co-own the CRM Marketing database architecture for our CDP and SFMC platform, to ensure strategic audience targeting and efficient email campaign execution, and facilitate CRM reporting and analytics. 
  • Drive the data strategy, integration, and validation within our CRM tech stack and systems including (BlueConic CDP, Snowflake, SFMC, Google Analytics, Adobe AEM) for seamless data source ingestion, flow, hygiene, and usability in partnership with GIT.
  • Partner with cross functional digital marketing partners and agencies to architect solutions and operationalize cross functional data driven cross channel campaigns and initiatives requiring data and technology dependencies, capture, integration, and personalization
  • Monitor and report out on the growth and trends of the database
  • Write SQL queries, extract/transform/analyze data to build audience segmentation, generate reporting, derive insights, direction, validate, and troubleshoot 
  • Establish and enforce email marketing best practices across the organization.


Required Qualifications:  

  • Bachelor's Degree in Marketing or Related Field
  • Minimum 5 years of experience in Marketing Operations and/or MarTech
  • Minimum 3 years of experience with Salesforce Marketing Cloud
  • Minimum 3 years of experience with BlueConic or another Consumer Data Platform (CDP), CRM System, and/or DataLake


Preferred Qualifications:

  • Experience with Google Analytics, analysis, and UTM tagging/tracking pixels, cookies, URL parameters
  • Experience with HTML for websites and emails
  • Experience with ETL writing SQL and extracting and manipulating large data sets, 
  • Experience working with CRM data required
  • Strong project management skills required
  • CSS and Javascript experience 




Compensation and Benefits
Salary Range $100,000.00 - $140,000.00 USD

Pay is based on multiple non-discriminatory, individualized factors including but not limited to experience, job-related knowledge and education, skills and office/market location. In addition to base salary, salaried employees are eligible for annual discretionary bonuses, profit-sharing and, for Executive-level (salary grade 16 and above) roles only, long-term incentives in the form of Restricted Stock Units and/or Stock Options.

Subject to the terms and conditions of the applicable benefits plans then in effect, all salaried employees are also eligible for a competitive benefits package which includes:

  • Insurance: Employees (and their eligible dependents) are eligible to participate in Company-sponsored Medical, Dental, Vision, Basic Life Insurance, Accidental Death & Dismemberment and Disability insurance plans.
  • Retirement Plans: Employees are eligible to enroll in Colgate's 401(k) plan, which provides for company matching contributions subject to eligibility requirements
  • Vacation/PTO: Employees receive a minimum of 15 days of vacation/PTO leave annually
  • Paid Holidays: Employees receive a minimum of 13 paid/floating holidays annually
  • Paid Sick Leave: Based on location and consistent with applicable state and local law, employees receive a minimum of 40 hours of paid sick leave on January 1st of each year
  • Paid Parental Leave: Eligible employees may take up to eight weeks of paid parental leave and 12 weeks of unpaid leave (varies for employees with fewer than 12 months of service and is subject to hours worked requirements)

Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.

For additional Colgate terms and conditions, please click here.


Nearest Major Market: Olathe
Nearest Secondary Market: Kansas City

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