Job Description

A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.
Information at a Glance
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Job Title:  Customer Support Agent
Travel Required?:  Travel - up to 10% of time
Posting Start Date:  6/9/26
Hybrid

No Relocation Assistance Offered
Job Number #173929 - Overland Park, Kansas, United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 
 

 

This customer support agent is responsible for delivering exceptional customer service to Hill’s customers.  The role consists of interacting with customers over phone, email, chat or other systems. The agent will input special orders, answer service questions, troubleshoot issues, and maintain customer account information.

 

Responsibilities:

  • Respond to, research, and resolve customer inquiries/ issues.
  • Interact with , build rapport, and create goodwill across Hill's stakehoders by applying SOP's and escalate exeptions as needed.
  • Provide quality service and support in a variety of areas including, but not limited to more specialized services, system testing, billing, order placement, tracking, shortages, damaged goods, and returns.
  • Analyze personal performance metrics to amplify strengths and opportunities for growth. 
  • Participate within team to identify strengths and process improvements.
  • System support, issues identification, submitting IT ticket requests and conducting systems testing.
 

 

Minimum Requirements:

  • High school diploma
  • 3+ years of experience in a customer service-related role
  • 1+ year of call center experience.

 

Preferred Requirements:

  • Ability to address issues, resolve complaints, and difficult customer conversations through standard and escalated SOP's
  • Bachelor's Degree
  • Ability to thrive in a fast-paced and sometimes high-pressure environment
  • Excellent written and verbal communication skills
  • Organizational skills with the ability to manage numerous projects and priorities at once
  • Positive and service-oriented attitude
  • Basic computer skills and excellent phone disposition
  • Ability to reference technical product information to provide customer support
  • Demonstrate integrity and commitment to customer satisfaction and a passion for excellence while servicing customers
  • Sense of integrity and commitment to customer satisfaction
  • Passion for excellence with respect to treating and caring for other employees and external customers

 

 

 

 

 


Compensation and Benefits
Salary Range $39,600.00 - $49,500.00 USD

Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives  to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

For additional Colgate terms and conditions, please click here.

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