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A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  CPFR Specialist

Travel Required?:  Travel - up to 10% of time
Date:  Apr 11, 2024

Relocation Assistance Offered Within Country
# 158735 - Overland Park, Kansas, United States

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!


CPFR Specialist
The CPFR Specialist will collaborate with the Customer Development team, and Customer Service and Logistics colleagues, to ensure strategic alignment and the flawless execution of stated plans to meet or exceed customer product delivery expectations. You will measure progress and improvement via customer critical metrics including PO Confirmation and Fill Rates, Timely performance, ASN accuracy, and Operational compliance metrics. Tis person will also coordinate activities with the Order To Invoice team in Mexico. This key player will be the acknowledged Supply Chain subject matter expert for Hill's NHP/Farm business.


What you will do

  • Serve as CS&L primary point of contact for the commercial team, providing insight into all customer and supply metrics
  • Assume leadership for any emerging CS&L activities
  • Learn and develop strong knowledge of the Customer processes and procedures, to allow for good reporting and analysis of customer trends (eg. Orders, Inventory, Consumption, Compliance charges, etc.)
  • Schedule and lead CS&L related meetings with the Customer Development team and Customer to help drive strategic alignment, and strong execution of strategy.
  • Collaborate with the CDO, Customer, and Demand Planning teams to ensure good awareness of upcoming promotions, other incremental activities.
  • Project lead for all Customer related system projects related to O2I, ASN, Compliance, etc.
  • Benchmark best in class processes across the industry and apply learning to improve customer relationships.
  • Attend Customer account visits and support preparation and alignment of metrics.
  • Support internal initiatives (eg. Departmental meetings, report development, etc.)
  • Performs other duties as assigned
  • Follows all policies and standards

Required Qualifications:

  • Bachelor's Degree Business, Engineering, Logistics, or related field
  • At least 3 years in Customer Service / Logistics / Supply Chain experience with a strong understanding of operations
  • Excel, Google, and SAP proficiency
  • Demonstrated leadership skills

Preferred Qualifications:

  • Good understanding of Supply Chain principles including forecasting, distribution, manufacturing, inventory management, replenishment, and transportation functions.
  • Proficiency with planning systems, Microsoft Office products, and Google Suite applications.
  • Demonstrated data management and organization skills.
  • Ability to effectively manage processes and projects.
  • Strong decision-making skills and sound Business acumen.
  • Excellent written and verbal communication and interpersonal skills.

Compensation and Benefits
Salary Range $88,800.00 - $131,250.00 USD

Pay is based on multiple non-discriminatory, individualized factors including but not limited to experience, job-related knowledge and education, skills and office/market location. In addition to base salary, salaried employees are eligible for annual discretionary bonuses, profit-sharing and, for Executive-level (salary grade 16 and above) roles only, long-term incentives in the form of Restricted Stock Units and/or Stock Options.

Subject to the terms and conditions of the applicable benefits plans then in effect, all salaried employees are also eligible for a competitive benefits package which includes:

  • Insurance: Employees (and their eligible dependents) are eligible to participate in Company-sponsored Medical, Dental, Vision, Basic Life Insurance, Accidental Death & Dismemberment and Disability insurance plans.
  • Retirement Plans: Employees are eligible to enroll in Colgate's 401(k) plan, which provides for company matching contributions subject to eligibility requirements
  • Vacation/PTO: Employees receive a minimum of 15 days of vacation/PTO leave annually
  • Paid Holidays: Employees receive a minimum of 13 paid/floating holidays annually
  • Paid Sick Leave: Based on location and consistent with applicable state and local law, employees receive a minimum of 40 hours of paid sick leave on January 1st of each year
  • Paid Parental Leave: Eligible employees may take up to eight weeks of paid parental leave and 12 weeks of unpaid leave (varies for employees with fewer than 12 months of service and is subject to hours worked requirements)

Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.

For additional Colgate terms and conditions, please click here.


Nearest Major Market: Olathe
Nearest Secondary Market: Kansas City

Job Segment: Logistics, Supply Chain, Demand Planner, Supply, Compliance, Operations, Legal