Job Title:  Customer Development Analyst

No Relocation Assistance Offered
Job Number #166949 - Oslo, Oslo, Norway

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

Location: Lysaker, Norway

Repprting to: Customer Development Team Lead

Duration: 12 months

Why Work For Colgate Palmolive: 

• The learning & development opportunities: You will refine your commercial mindset and continue to learn new skills working closely with a cross-functional team giving you exposure to all local market departments.
• The challenge & variety: You will operate in a fast paced operational environment, directly impacting the day-to-day performance of the business, with personal accountability for your business.
• The global experience: You will have the opportunity to work with global brands, participate in global strategies with potential to develop your career internationally.
• The Colgate Values: We are Caring, We are Inclusive and We are Courageous are integral to how we operate every day.

Job Purpose
Support the Customer Development Manager (CDM) in managing a portfolio of CP products with the retailer by assisting with business planning, promotional analysis, and account administration. Contribute to achieving net sales and margin targets, and help identify growth opportunities through data analysis and negotiation support. Ensure accurate demand planning in Atlas and take full P&L responsibility for part of the product portfolio.

What you will do 

• Participate in meetings with retailers alongside the Customer Development Manager (CDM), contributing to the preparation with promotional insights and updates to the Joint Business Plan.
• Collaborate with the CDM to develop customer plans that fulfill the objectives of both Colgate-Palmolive (CP) and the customer’s key performance indicators (KPIs).
• Enhance the retailer engagement story by integrating insights that benefit the broader CP business.
• Cultivate mutually beneficial partnerships with your retailer's Supply Chain contacts responsible for forecasting, facilitating meaningful discussions to align on customer demand planning.
• Handle external communication with retailers effectively.
• Provide support to the field sales team by furnishing them with essential materials (such as presentations and data) to optimize their impact and effectiveness with our retail partners.
• Offer comprehensive support to the commercial team to meet all budgeted KPIs by accommodating external operational requests, performing ongoing analysis, and maintaining up-to-date Joint Business Plan analytics alongside external data sources.
• Partner with the Consumer Experience team to explore and execute in-store activation opportunities with your customers.
• Oversee the process of invoicing, tracking, and addressing outstanding issues in collaboration with the Colgate Business Service Center (CBS).
• Lead the input of customer plans into the Atlas system, ensuring that volume and pricing details for all baseline and promotional events meet the Monthly Discipline timelines.
• Work closely with the Demand Planning team to incorporate all customer dynamics.
• Ensure the accuracy of master data and the successful launch of new products or co-pack solutions.
• Assist the CDM in preparing planning diagnostics (such as post-evaluations, promotion grids, ROI assessments, etc.) for monthly one-on-one meetings with the CD Team Lead, utilizing the Customer Service & Logistics team as necessary.
• Evaluate promotional activities of Colgate and competitors using various data sources, and suggest strategies for continuous improvement in CP plans. Apply lessons learned to future customer demand forecasts in Atlas, considering current category and customer performance.
• Communicate with the Demand Planning team and initiate “Fast Track” processes when unexpected events occur within planning timeframes that could impact our capability to meet customer demand 

Key opportunities in this role

• Meeting the demands of internal responsibilities with the external demands and challenges posed by our Norwegian retailers.
• Balancing likely number of requests to ensure that the CDE core objectives are met, whilst supporting the team & managing additional project work.
• Ensuring that all recommendations are insight based and that all activity is fully post-evaluated.
• Planning and negotiating externally to ensure delivery of a specified area, providing creative solutions to drive growth.

Who you are

• Confident utilizing data from multiple sources and leveraging to identify key insights and learning.
• A highly competent, proactive individual with strong analytical skills looking to progress a commercial career in the FMCG industry.
• Capable of creative thinking and developing sound, fact based recommendations to drive the CP business forwards. Negotiating and influencing externally to drive results for CP. 
• Eager to share best practice with the wider commercial team in order to develop the group as a whole and stimulate new ways to approach our business challenges.

• Analytical & Decision Making

• Integrated Commercial Planning and Omni Channel Execution

• Customer Influence & Negotiation is a key strength

• Financial Proficiency and Commercially savvy

• Fluency in Norwegian and English

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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