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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  Global Customer Development Manager, Amazon

Travel Required?:  Travel - 25% of time
Date:  Jul 28, 2022
Partial remote working option

Relocation Assistance Offered Globally
# 138007 - New York, New York, United States

Do you want to be part of a team that is building a future to smile about? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions? If this is how you see your career, Colgate is the place to be!

 

Our dependable household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has contributed to our enduring success.

 

If you want to work for a company that lives by their values, then give your career a reason to smile...every single day.

 

The Global eCommerce Customer Development Manager – Amazon is responsible for driving Amazon sales and market share growth by driving superior customer engagement with Amazon Global Vendor Team and enabling Amazon teams around the world by building capabilities, sharing best practices and partnering on projects to unlock growth.   

 

They will work closely with country Amazon teams to ensure alignment and execution against the CP & Amazon’s strategies and leading the development and implementation of the CP/Amazon Global Joint Business Plans.  They will also work closely with other cross-functional members of the Global Amazon team including Supply Chain, Marketing, Packaging, Analytics and Legal.

 

The person will be responsible for communicating relevant Amazon information to the global teams, sharing best practices and stepping up the capabilities and skill sets of our country teams by coaching and training them on the latest processes, tools and information systems for the management of Amazon around the world.

 

Amazon Background

Amazon’s vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online.    

 

What you will do

Amazon Ecosystem expertise 

  • Clear understanding of Amazon’s business model and ways of working

  • Participate in industry Amazon conferences & webinars to build knowledge and benchmark capabilities to drive thought leadership within Colgate-Palmolive 

  • Actively monitor relevant new Amazon ways of working, news & best practice across markets (internal & external) and communicate to Global Amazon network and/or Senior Management

  • Internal expert for Amazon catalog set-up and maintenance and Amazon platform tools (internal & 3rd party)

 

 Build Amazon eCapabilities across the organization 

  • Lead Global bimonthly conference call to build knowledge and capabilities amongst extended Amazon team 

  • Develop Amazon specific guides, playbooks and/or training sessions to build team capabilities (eg. Subscribe & Save Workshop, Amazon Platform Hackathon)

  • Develop & maintain Amazon on-boarding tools for all new Amazon team members and conduct 1:1 on-boarding training, as required

  • Maintain Global Amazon Playbook

 

Enhance Amazon customer engagement across Amazon ecosystem 

  • Amazon Global Vendor Management Team

    • Partner with global and local teams to define Amazon growth opportunities and drive engagement across all levels of C-P/Amazon organization to deliver top-line sales and supply chain efficiencies

    • Define and lead projects within Global GVM Project JBP with Amazon, as appropriate

    • Establish strong customer relationships within Amazon Global Vendor Management (GVM) Program Team and extended Amazon working group via regular meetings to identify new opportunities and review and monitor JBP progress

    • Escalate issues to address roadblocks for local teams

  • Amazon Advertising

    • Global contact for Amazon Advertising for both external and internal teams

    • Understand Amazon Advertising key initiatives and pain points from local teams and recommend opportunities to overcome roadblocks for local teams

    • Define and lead forums (eg. Meetings, newsletters) to systematically disseminate Amazon Advertising learnings across all levels of C-P organization 

      • Eg.  Annual Amazon Advertising Immersion Days training

  • Amazon Brand Registry Team

    • Partner with Global Legal to lead projects with Amazon Brand Registry team and support requirements for local teams

 

Global Amazon Analytics Development 

  • Lead strategy for Amazon Marketing Cloud expansion and sharing of best practices across Amazon countries

  • Develop, enhance and maintain the global internal dashboards to help our teams drive Amazon business efficiently and effectively (eg. ONE Amazon View, 3P Marketplace Sales Tracking)

  • Internal expert and evangelist for Amazon Brand Analytics platform -- accelerate training and user adoption to support sales growth

  • Internal expert and evangelist for utilization of 3rd Party Tools that support Amazon operations (eg. Profitero, CommerceIQ) -- accelerate training and user adoption to support sales growth

  • Partner with Amazon APIs (Application Program Interface) Team to better leverage API for efficient Data ingestion and deriving insights

 

Global/Divisional Alignment 

  • Report quarterly Amazon net sales, consumption and market share - understand key growth drivers and performance gaps

  • Meet regularly with Amazon countries  to understand key projects/priorities, identify any outstanding issues and support required. 

  • Support Amazon new country expansions by ensuring alignment with Global strategies

  • Team partnership with other Global Amazon functional team members (eg. Supply Chain, Packaging, Legal, Marketing, Advertising)

  • Participate in any Global or Regional Amazon Team meetings, as appropriate

 

Required Qualifications

  • BS/BA with 7+ years of experience in customer management, retail marketing or brand management

  • Amazon operational experience of directly working with or managing Amazon, both retail and Amazon advertising.

  • Minimum 3 years working in Digital Commerce (Amazon, PurePlay or Omnichannel) and/or Digital Marketing

  • Customer Engagement is an area of strength

  • Strong leadership skills to lead projects, ensure flawless execution and influence others

  • Enjoys working in a global cross-functional team

  • Naturally curious and comfortable with data and analytics

  • Passion for growth and trying new things

 

Preferred Qualifications

  • MBA. 2+ years of experience in the Consumer Packaged Goods industry, eCommerce/Amazon/digital experience.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet. 

For more information about Colgate’s global business, visit the Company’s web site at http://www.colgatepalmolive.com. To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit http://www.colgatebsbf.com. To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit http://www.hillspet.com. To learn more about Tom’s of Maine  please visit  http://www.tomsofmaine.com.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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