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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet, Hill's Prescription Diet and Hill's Ideal Balance.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  Design Operations Manager

Travel Required?:  No Travel
Date:  May 9, 2021
Remote working option during the current situation

No Relocation Assistance Offered
# 100040 - New York, New York, United States



Job Summary:


The Design Operations Manager is responsible for partnering with the Global Design Director to create conditions where Design and Brand Design Managers can be most successful. The right person has a strong background in design operations, is a self-starter, organized, and has a track record of enabling design teams to work efficiently and effectively. With a positive spirit and problem solving approach, he/she has the ability to work with a diverse group of people and collaborate for results.

The role is critical in developing or refining the processes that will enable the design team to focus on design critical activities required to scale and grow their categories, and the company.


Primary responsibilities:


Project Management and Tracking


  • Partner with Brand Design Managers to proactively lead the design development pipeline including workflow forecasting, planning and prioritization, and resource planning and allocation.
  • Create and maintain a project tracker & dashboard; ensure accurate and timely project tracking and communication to advise partner updates.
  • Establish a systematic framework for owning the creative request process.
  • Create and lead project timelines.
  • Traffic requests through on-site agency.
  • Coordinate alignment and hand over meetings with Brand Design Manager and Design Integration Managers.
  • Own weekly Design team status and priorities meeting.


Budget and Contract Management

  • Facilitate vendor contract process (MSA’s) to ensure accurate and timely execution of required contracts, and monitor expiration dates.
  • Initiate vendor set up for POs and invoicing and facilitate the resolution of related issues.
  • Create budget tracker to lead and supervise design spend for assigned categories including: initiating and supervising GT’s, ensure all estimates and budgets are properly maintained, provide status reports on spending and invoice processing to ensure timely payment to agencies and vendors.
  • Lead stock image accounts and relationships and ensure proper images rights are secured.


Vendor/Partner Relationships

  • Build and manage relationships with external vendors and on-site agency designers.
  • Promote and demonstrate effective teamwork, communication and workflow between design and CPs internal and external partners.
  • Provide Design Asset Management (DAM) access to new vendors and ensure that agencies and commissioned artists provide assets for DAM upload upon completing a project.
  • Provide coordination and support for large/master calendar meetings.
  • Create and maintain Agency roster, capabilities and score card.
  • Initiate new hire set up and provide on-boarding to ensure all team members understand our design operations and have everything they need to hit the ground running.
  • Facilitate the design onboarding process for new Marketers.



  • Identify and champion process development and improvement opportunities for the design operations function to drive efficiency and quality in our work product.
  • Develop relationships within the design organization to understand each team and stakeholders needs; serve as design operations lead on process alignment project.
  • Lead project to evaluate and update server organization including folder structure and file nomenclature, supervise for compliance.


A successful candidate will:

  • Possess excellent interpersonal, written and verbal communication skills.
  • Demonstrate acute problem solving skills.
  • Be an effective listener.
  • Demonstrate curiosity and desire to learn and guide.
  • Be easily empathic.
  • Possess exceptional customer service skills.
  • Have exceptional organizational and time leadership skills.
  • Be able to work well with all levels of internal personnel, outside clients and vendors.
  • Be energetic, enthusiastic and positive.
  • Be a phenomenal team player with a collaborative attitude.


Basic Qualifications:

  • Bachelor's Degree preferred or equivalent combination of education, experience in managing processes and workflows.
  • 7+ year’s professional experience in a creative industry.


Preferred Qualifications:

  • Previous experience in design operations.
  • Previous experience working for a CPG (consumer goods) company.



Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet. 

For more information about Colgate’s global business, visit the Company’s web site at To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit To learn more about Tom’s of Maine  please visit

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.

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