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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  Customer Service Executive - Implant (on third party payroll)

Travel Required?:  No Travel
Date:  Mar 30, 2024

No Relocation Assistance Offered
# 158799 - Mumbai, Maharashtra, India

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!


Job Summary:

As a Customer Service Executive, the incumbent has to facilitate the Modern Trade/Comm team in meeting its Targets and ensure CS&L delivers on service levels to the customers of the company, at the lowest Supply chain costs. They should be driving Master data governance and service levels for Modern Trade by continuously engaging with multiple collaborators like Customer counterparts, KAMs, DTMs, CSMs and CP warehouse personnel.


1. Master Data Maintenance at customer’s end/ our SAP system


  • Monthly Master Files and communication with follow ups
  • Monthly FR loss details to the customer
  • GS1 Maintenance for all applicable customers
  • Updating DT article master & Sharing with Customers & DT DEOs
  • Promo Communication to WHs
  • Stock Reservation

2. NPI Management

  • Listing status with customers/Standard form

3. Fill Rate Analysis & Insights

  • Daily Analysis of stock out items
  • Weekly/Monthly Fill Rate reconciliation as per the customer need
  • Loss parameter monthly trends
  • Proactive communication to customers on potential availability gaps

4. Returns Analysis

  • Root Cause Analysis
  • Customer communication and Liaison

5. Ad Hoc Customer Requirements

  • Data / Reports
  • Event PO Billing Tracker

6. Weekly Customer Meetings

  • Fill rate reconciliation discussion
  • NSO update
  • Operational challenges

7. Miscellaneous

  • Appointment Issues
  • Unloading Challenges
  • ASN / EDI Issues
  • ASN Failure in Reliance
  • EDI generation issue - Incorrect quantity conversion
  • ZOED maintenance for new locations
  • PO not reflecting in SAP
  • IDOC failure flagging and RCA

Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.


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