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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  Asst Manager - Customer Service & Logistics [ Fixed Term Contract - 6 Months]

Travel Required?:  No Travel
Date:  Sep 10, 2022
Partial remote working option

No Relocation Assistance Offered
# 141766 - Mumbai, Maharashtra, India

This is a Fixed Term Contract Role for 6 Months


Job Purpose:

The incumbent is part of the Customer Supply Chain team at the branch, which is a crucial link between the Branch and Head Office Supply Chain. The incumbent supports the CSCM, who is a key member of the Branch Customer Development Team (CDT) to deliver on service levels to customers in an optimized, cost effective manner. The incumbent will help drive new initiatives & projects that boost performance, giving MIS along with analysis, follow up and highlighting exceptions / areas of concerns. The incumbent supports the CSCM to ensure that the warehouses/transporters in the branch adhere to Colgate’s laid down practices.


Job Context & Challenges:

The incumbent supports managing logistics, warehousing and secondary transportation and developing collaborative partnerships with both CP colleagues and suppliers, warehouses & transporters at the branch. Responsibilities include customer service, logistics, forecasting, secondary transportation and minimizing costs, statutory compliances, driving new initiatives and practices. The role requires good communication & networking skills and sound understanding of supply chain processes.


Functional linkages:

Internal: Customer Supply Chain Manager, Regional Managers, Area Managers, CDOs, Branch Finance Manager, Branch Accountant, SDM, DTM, HO CS&L teams,

External: Warehouses, Transporters, Customers, Branch Logistics Exec of FMCG companies


Key Accountabilities:


Customer Service: Help in achieving Customer Service KPI’s like case fill, on time etc.


Stock Management:

  • Monitoring inventory levels, slow moving, non-moving items & ageing
  • Prioritisation & coordination through central planning cell
  • Inter warehouse transfer (if reqd)
  • MIS to branch sales team


Warehousing for certain set of w/h:

  • Compliance to SOPs and standardization of CFA processes
  • Maintaining high degree of stock accuracy
  • Compliance to Financial processes/SOX
  • Good Warehousing Practices
  • Ensuring safety in warehouse practices
  • Statutory Compliance - GST, PFA, FDA, Local regulatory bodies
  • Visual Workplace
  • Cost optimization
  • Space Management
  • Continuous review of distribution network and
  • CFA performance and changes (if reqd)


Transportation for certain set of w/h:

  • Ensure delivery of customer service within secondary freight cost budget
  • Route Planning – Fixed Day Dispatch (FDD)
  • Continuous review and reduction of transit times
  • Timely receipt of PODs
  • Performance evaluation of service providers
  • Reduce inter warehouse transfer cost


New Initiatives:

  • Lead role in VMI Implementation for the branch
  • Adopt newer concepts and practice to improve supply chain performance
  • Readiness for changing environment (Reconfiguration of warehouses post GST changes)


Required Skills & Qualification:


  • Bachelor’s degree in a technical or business field or a comparable discipline.
  • Minimum 2 years of Materials or Supply Chain experience.
  • Stints in various supply chain functions



  • Experience Analysing and improving data, information and processes
  • High level understanding of all aspects of End to End supply chain processes
  • Deep understanding of process automation technologies
  • Data analytics ability
  • Exceptional ability to conceptualize larger – picture projects and foresee challenges that needs to addressed
  • Experience working to improve all aspects of the supply chain by streamlining steps and locating the best prices for the servicing model


Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognised brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet.  

For more information about Colgate’s global business, visit the Company’s web site at To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit To learn more about Tom’s of Maine  please visit

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.

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