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A part of Colgate-Palmolive since 2006, we made our mark making natural products like toothpaste and deodorant. But what is most important to us? We work to make positive change by doing good and you’ll see that focus in our products, our partnerships, and our people.

We strive to make products that are good for us and good for the planet. We are experts at combining scientific know-how with naturally derived and sourced ingredients to make products that really work.

We donate 10% of our profits to nonprofits addressing issues facing our health, our environment and our kids. Our employees are encouraged to use 5% of their paid time volunteering in their local community. And as a Certified B corporation we are held to the highest social and environmental standards. So you know if we say something is important, we're doing something about it.

A career at Tom’s is one that encourages teamwork, flexibility, and big ideas that help us do better. As a part of the Colgate-Palmolive family, we offer great opportunities for people looking for global experience through work that is challenging and always rewarding.

Job Title:  Customer and Agency Manager - Kennebunk

Travel Required?:  Travel - 25% of time
Date:  Mar 4, 2023

No Relocation Assistance Offered
# 151220 - Kennebunk, Maine, United States

About us:

Tom’s of Maine is the pioneer of the Naturals World and Wholefoods, paving the way for 50 years! We are hardworking, driven and actively doing good every day. This matters so much because at Tom’s we do things differently. Better products, better practices, and innovative ways of being a business. We’re redefining into a balanced innovation company and want to share our knowledge with the world. Come be part of our movement.


We are looking for our new Customer & Agency Broker Manager!


The Agency Manager will be responsible for planning customer 5P execution and setting and measuring objectives with Tom’s of Maine agency partners to drive volume, profitability and customer relationship.


Scope of Role:

  1. Third party agency partner management at the account/headquarter level for a defined group of accounts.

  2. Develop, optimize and implement account plans in accordance with strategies and objectives of Tom’s Customer Development organization.

  3. Communicate all Tom’s initiatives and strategies to improve growth and business performance. Translate Tom’s objectives into specific account strategies.

  4. Drive customer plans and customer teamwork through effective account and agency relationships and penetration.

  5. Achieve share, volume and financial objectives through effective execution of Tom’s strategies and successful management of the agency partner

  6. Account P&L responsibility and financial ownership through monthly disciplines and return on investment attitude.

  7. Deliver ongoing mentor & feedback to the Agency and deliver formal annual and mid performance reviews and serves as role model for Tom’s leading with respect values.

  8. Monthly disciplines handled: Customer reviews, Share Review, return on investment and reconciliation.

  9. Actively participate in retail meetings.


Required skills:

  • Strategy / Vision - generate business metrics for trial generation around new items, stronger repeat purchases, growing loyalty, generating trade up and growing household penetration.

  • Relationship building – is able to build connections and establish relationships internally and externally. Meets commitments and builds trust with the customer and agency partner.

  • Leading Change – to build a compelling picture of the future in face of uncertainty and to communicate clear direction.

  • Influence/negotiation – develop an environment with the agency that motivates them to achieve results. Influences the customer and agency to resolve conflicting priorities and efficiently/optimally get things done.

  • Planning/Priority Setting – develop and supervise monthly priorities with the agency partner to adapt due to change in circumstance or strategy.


This role collaborates with:

  • Retail Marketing.

  • Finance.

  • Customer Service & Logistics.


Role Accountabilities:

  • You are ambitious, you find creative opportunities to grow and improve the business across the board. Your ability to adapt and adjust the strategy, willingness to do things differently, and incorporate findings into the strategy quickly is the main way you can succeed.
  • You connect the dots- You have a pulse on the big picture to identify areas of opportunity for products and programs, develop Customer Marketing strategies that incorporate consumer insights, and have an awareness of competitor activity to build promotional strategies.
  • You are a collaborator- In this role; you’ll establish partnerships with multiple parties including the Marketing team, Supply Chain, and Customer teams across the country. Your peers who support specific Customers will rely on you for the latest trends and successes to share. These relationships grow with mutual trust and integrity to achieve goals and complete the strategy and goals.
  • You are curious- This role is about forward thinking. You are someone who wants to discover and promote new insights that help the business grow in creative ways. It’s significant to understand business trends in each category and/or account through fact-based analysis to include brand share, pricing, promotion levels, and trade class development along with understanding the efficiency of different investment levers.
  • You are adaptable - The business environment is constantly evolving. You become comfortable with managing ambiguity and making time sensitive decisions, while maintaining the goal of looking for opportunities to deliver sales and share growth.


Role Proficiencies and Requirements:

  • Bachelor’s Degree required.

  • 4+ years of experience in sales roles or adjacent experiences required.

  • 4+ years Account Management and selling experience.

  • 4+ years prior Broker management experience and/or leadership role in Broker manager market place a plus.

  • Experience working with a syndicated service (Nielsen, IRI) account preferred.

  • Experience working in consumer product goods preferred.


Salary Range $86,400 - $126,840 USD Pay is based on several non discriminatory factors including but not limited to experience, education, skills and office location. In addition to your salary, Colgate-Palmolive offers a performance based bonus and competitive benefits package.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law

Are you interested in working for Tom's of Maine? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Empowering a naturally healthy life – for our family and yours – for over 45 years.  When Tom and Kate Chappell moved to Maine and started making natural personal care products, they were guided by two simple philosophies.  
• First, that it was possible to make effective personal care products that were free from artificial flavors, fragrances, sweeteners, colors and preservatives.
• And second, that businesses should be good corporate citizens working to care for the planet and communities.  These same philosophies guide us to this day.  Tom’s of Maine products – including toothpaste, deodorant, mouthwash, bar soap, body wash, lotions and lip balms – are sold across the United States and Canada.  And because we are so committed to giving back, we donate 10% of our profits to charitable organizations, and our employees can use 5% of their paid time volunteering for causes they are passionate about.  

Tom’s of Maine is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries.  To learn more about Tom’s of Maine and Colgate, please visit and, or find us on LinkedIn, Facebook, Twitter, Instagram and YouTube. 

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.

Nearest Major Market: Portland Maine

Job Segment: Logistics, Supply Chain Manager, Marketing Manager, Supply Chain, Manager, Operations, Marketing, Management