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A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  Veterinary Consultation Technician

Travel Required?:  Travel - up to 10% of time
Date:  Jan 23, 2023
Hybrid

No Relocation Assistance Offered
# 151140 - Kansas City, Kansas, United States

At Hill’s we have a purpose. Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. If you’re interested in work that matters, fueled by passion for pets, we invite you to apply.

 

Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills’ mission is to help enrich and lengthen the special relationships between people and their pets. Our decades of science and research guide us in creating nutrition that’s a step ahead so pets and pet parents can enjoy every day together. As the US #1 Veterinarian Recommended pet food brand, knowledge is our first ingredient with 220+ veterinarians, PhD nutritionists and food scientists working to develop breakthrough
innovations in pet health.

 

About the Role

The Veterinaty Consultation Service (VCS) Technician responds to contacts to VCS from veterinary healthcare providers and Hill's employees. This position provides technical services as it relates to nutritional counseling and Hill's product support. This position reinforces the appropriate usage, awareness, and endorsement of Hill's products in dietary management. In addition, this position receives feedback from Hill's customers and communicates that feedback to the company. Those calls requiring diagnostic interpretation, or having more medical complexity, are staged and forwarded to a VCS Consulting Clinician.


What you will do?

  • Responds to contacts from veterinary professionals and Hill’s employees
  • Assesses the contact’s needs to determine the first step in answering questions and call deposition. The VCS technician consults on product attributes and product indications. The VCS technician communicates the basic rationale and product selection and feeding techniques in non-complicated cases
  • Supports with interpretation of company policies and service procedures to professional and paraprofessional customers
  • Assists in follow-up to support and reinforces oral consultation
  • Assembles and distributes information relative to Hill’s product changes, new products’ attributes, and current marketing promotional information
  • Maintains his or her knowledge current to assure high standards for accurate and consistent responses to internal and external customers
  • Assists and interacts with other SI/VCS team members to meet or exceed established service level standards.
  • Performs other duties as assigned
  • Complies with all policies and standards
     

Important Consideration

  • This is a hybrid role that will be based in the Kansas City metropolitan area but the initial training will be in Topeka, KS; requiring you to go to the office two to three times a week
     

Required Qualifications

  • Associate's Degree Undergraduate degree lasting 2 to 3 years
  • Credentialed Veterinary Technician
  • Proficient in typing to document calls
  • Proficient in Google Suites, MS Wor,d and Excel
  • Strong relationship building and teamwork skills
  • Ability to sit and view a computer monitor for a continuous period of up to 2 hours
  • Perform elementary nutritional arithmetic such as calculations of water and energy requirements and food requirement based on dietary caloric density
  • Excellent communication skills. Good writing skills. Proficient in medical terminology
     

Preferred Qualifications

  • At least 2 years of clinical experience with associate or bachelor degree

 

Physical Demands

  • Standing: Occasionally
  • Walking: Occasionally
  • Sitting: Constantly

 

Salary Range $48,000 - $66,000 USD

Pay is based on several non discriminatory factors including but not limited to experience, education, skills and office location. In addition to your salary, Colgate-Palmolive offers a
performance based bonus and competitive benefits package.


Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Work that matters, fueled by passion for pets!  At Hill’s we have a purpose.  Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets. 

HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries.  To learn more about Hill's and Colgate, please visit http://www.hillspet.com and http://www.colgatepalmolive.com, or find us on LinkedIn, Facebook, Twitter and YouTube.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.


Nearest Major Market: Kansas City

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