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A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  Key Account Manager / Business Account Manager

Travel Required?:  Travel - 50% of time
Date:  May 22, 2023

Relocation Assistance Offered Within Country
# 151723 - Kansas City, Kansas, United States

Corporate Vet. Business Account Manager.


If you are passionate about our company mission, we invite you to apply for the position of Business Account Manager (BAM) for our Vet Channel, based from Kansas City. As a BAM for Hill's Pet Nutrition, you will assume headquarter customer management responsibilities for our Vet Sponsored Home Delivery Customers and other Corporate Customers, which will include up to 50% overnight travel.


The primary responsibilities for this role include Implementing Hill’s Retail Environment & Hill’s Masterbrand digital strategies to grow market share and brand recommendation within the total customers eCommerce ecosystem.  In addition, this role must develop and execute customer specific 6P plans to achieve Hill’s commercial goals of net sales, share, and margin, while spending within gross-to-net guidelines. BAMs at this level will focus on larger, and more complex eCommerce customers based on higher net sales, demand for increased new clients / pet parents, larger geographical footprint, stronger marketplace influence, higher customer digital sophistication, and other customer complexities within the customers eCommerce ecosystem . Strong leadership is needed to engage customers at the highest level with strategic plans aligned to Hill’s overall eCommerce digital strategy.


The primary responsibilities include: 

  • Taking an active role  cross-functional teams on all of the below key areas:

    • Develops, executes and monitors the 6P plans versus goal for key Hill’s customers at varying levels of revenue and complexity

    • Develops and maintains process/plan to analyze the customer’s business

    • Evaluates business trends, shopper insights and learning from post analysis of executed activities, which includes high utilization of customer consumption and other available data

    • Develops and executes customer meetings to influence support of Hill’s Go-to-Market digital plans with the customer (minimum (2) per month)

    • Develops and executes annual digital strategic plans and initiatives to achieve the commercial goals

    • Engages customer on category growth expectations

    • Provides guidance to the Corporate Vet Team on eCommerce digital best practices and launch processes to go online effectively

    • Customizes specific shopper programs with Hill’s shopper marketing, leveraging Hill’s brand strategies to drive incremental retail sales

    • Execute sales plans and resolve issues through both the customer and internal commercial teams, including Marketing, Supply Chain and Operations 

    • Builds and maintains Atlas Planner to reflect baseline sales and promotion plans, including the management of customer payments

    • Develops category and brand solutions for each customer that will drive the Hill’s business

    • Collaborates with Hill’s BDM, Vet eCommerce & Retail Marketing teams to execute the Hill’s retail environment and digital brand strategy within investment guidelines

    • Drives forward actions in monthly customer planning meetings to review actuals plus plan-to-go with manager, BDM & Finance


Education/ Experience Requirements


Basic Qualifications:

  • BS/BA degree or higher 

  • Minimum of 7 years of commercial experience in consumer packaged goods or related industry (Including combination of progressive roles of field sales, corporate sales, marketing, finance and/or customer service)  

  • Proficient computer skills in Excel, Word, Power Point


Preferred Qualifications: 

  • Minimum of 3 years of experience managing key accounts/headquarter accounts

  • Minimum of 3 years of  experience in eCommerce customer management and/or digital marketing


Expected Areas of Skills/Knowledge/Abilities 


  • Strong digital marketing competencies

  • Strong computer skills in Google Suite (Docs, Slides, Sheets, etc) and/or MS Excel, Word, Excel, Word, Power Point

  • Excellent business presentation ability and a skilled communicator

  • Strong influence and negotiations skills for win-win solutions with persistence, compromise, and respect

  • Adept at finding common ground, identifying vital interests, and understanding the customer’s underlying priorities 

  • Strong analytical skills to develop 6P recommendations that result in optimized consumption based on consumption data, shopper and consumer insights 

  • Manages ambiguity and strategize solutions for the customer’s business and 6P plan performance and quickly develop alternative plans as needed

  • Works effectively across functions, channels, and categories to align priorities, solve problems, optimize resources, and drive effective execution


Hill’s offers:

  • Highly competitive pay

  • Great employee, domestic partner, and family benefits that start the first day of employment

  • Retirement Savings & Investment Plan with company contributions and matching

  • Annual education/tuition reimbursement up to $10,000

  • 14 paid holidays and annual vacation

  • World-class training and development opportunities

  • Highly professional, ethical, and caring environment


Important Consideration:

Please consider that this position at this moment is based in Topeka, KS, but in the next months Hill´s Is moving to the Kansas City Area in Overland Park. 


Salary Range $107,760 - $158,445 USD

Pay is based on several non discriminatory factors including but not limited to experience, education, skills and office location. In addition to your salary, Colgate-Palmolive offers a performance based bonus and competitive benefits package.


Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Work that matters, fueled by passion for pets!  At Hill’s we have a purpose.  Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets. 

HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries.  To learn more about Hill's and Colgate, please visit and, or find us on LinkedIn, Facebook, Twitter and YouTube.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.

Nearest Major Market: Kansas City

Job Segment: Account Manager, Marketing Manager, Supply Chain Manager, Supply Chain, Sales, Marketing, Operations