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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  Associate Manager - Customer Engagement

Travel Required?:  Travel - 25% of time
Date:  Jun 13, 2024

No Relocation Assistance Offered
# 160183 - Jakarta, Jakarta, Indonesia

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!


Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions! If this is how you see your career, Colgate is the place to be!


Our dependable household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has contributed to our enduring success.


If you want to work for a company that lives by their values, then give your career a reason to smile...every single day.



As the Associate Manager - Customer Engagement, you will be responsible to lead the customers' strategy in the Demand function based in Indonesia.


What you will do:

  • Lead replenishment strategy and processes by partnering with distributors to ensure orders are placed timely at the right level and timely replenishment to warehouses

  • Ensure compliance with all relevant logistics regulations and provide relevant documentations required by the government

  • Engage distributor to enhance service levels and customer satisfaction

  • Lead Inventory Management initiatives at distributor focusing on Inventory/SKU deep-dive analysis, SLOB/discontinued clearance

  • Coordinate with cross functional teams to ensure timely delivery of new products by meeting regulatory requirements and maintaining an efficient supply chain

  • Work closely with Customer Development team on Atlas planning, identify inconsistencies in volume estimates based on historical trends to improve forecast accuracy

  • Monitor performance metrics (KPI’s) to understand service and efficiency trends and identify improvement opportunities Shares performance information with the Team to develop collaborative approaches for improvement

  • Oversee timely shipment clearance processes to prevent delays and minimize costs impact

  • Coordinate and oversee co-packing at distributor

  • Responsible for collaborative end to end solutions that leverage joint capabilities and expertise in support of Colgate’s Customer Development and Customer Service strategies

  • Coordinate cross-functional work teams to eliminate root causes of distributor supply chain inefficiencies and Out of Stocks (OOS)

  • Monthly engagement with customers to drive aligned joint initiatives

  • Demonstrate leadership in monthly commercial process i.e LAM presentation


Minimum Requirements:

  • 5 years experience in Customer Engagement or Customer Service business partnering experience in a Multinational Company, preferably in a FMCG setup

  • Strong analytical skills and understanding of Financial Statement impact, Business Insights, Business Perspective and etc

  • Proactive in highlighting & identifying gaps in our processes or plans and able to put forth recommendations with factual reasoning

  • Good communication and presentation skills in English and Bahasa Indonesia

  • Enjoy working cross-functionally and leverage on network to drive results

  • Detail -oriented while keeping sight of the big picture, self-driven



Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.


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