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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  Customer Service & Logistics Manager

Travel Required?:  Travel - 25% of time
Date:  Jun 8, 2022
Partial remote working option

Relocation Assistance Offered Within Country
# 136143 - Hout Bay, Western Cape, South Africa

We are Hill’s - a caring, innovative growth company reimagining a healthier future for all people, their pets, and our planet. We are part of Colgate-Palmolive a leading global consumer products company with a portfolio in Oral Care, Personal Care, Home Care and Pet Nutrition.


At Hill's we have a purpose! Every day around the world, we transform the lives of millions of pet families through groundbreaking innovation, outstanding nutrition, and committed people.


Our strong culture of collaboration, diversity, sustainability and inclusion is rooted in our core values of Caring, Global Teamwork and Continuous Improvement. Employees are rewarded by rich career development and career experiences.


We pride ourselves on our work life balance, our focus on delivering high ethical standards and our dedication to developing our employees. With many local benefits such as Summer Hours, Live Better activities, Product Parcels and Health Checks.


In today's dynamic environment, it is an exciting time to be a part of the Customer Service and Logistics Team. 


You will provide collaborative end to end solutions that use joint capabilities and expertise in support of Hill's customer development and Customer Service & Logistics strategies. You will participate as an active member of the Hill's leadership team and play a key role in developing mutually beneficial relationships with customers, third party providers, and regulatory agencies. You have responsibilities for Customer service excellence, right sized inventory, efficiencies, & leading and developing people


-  Lead the Customer Service and Logistics Function within region. Effective Partnership with global Hill's team to share and apply standard methodologies for productivity and cost efficiencies.

-  Deliver service excellence and ensure customer issues are addressed promptly. Drive innovative solutions for effective order fulfillment. Meet and collaborate with customers to support joint planning and deliver projects which build mutual value.

-  Adopt an ‘end-to-end’ view of the supply chain to increase service reliability, deliver FTG, remove waste and drive other efficiency improvements. Seek and promote internal opportunities for simplification (SKUs, Processes). Drive external partnerships with key providers to promote a continuous improvement approach and collaboration.

-  Facilitate and improve the collaborative demand planning process to ensure the right product and the right time and reduce obsolescence. Support the planning team (production & demand) to ensure reliability of supply and enhance system driven planning.

-  Support all 3PL functions to ensure compliance to global tools and practices.

-  Lead & develop local talent, empower and develop team to build leadership and functional capabilities.

-  Ensure compliance and findings closure for all Quality and Supplier Responsible Sourcing Assessment Program audits in collaboration with Global CS&L and Divisional Quality.


-  A Bachelor's degree

-  Minimum 5 years of experience in a Customer Service & Logistics or a Supply Chain Role

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet. 

For more information about Colgate’s global business, visit the Company’s web site at To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit To learn more about Tom’s of Maine  please visit

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.

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