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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  Customer Engagement & Organizational Excellence Manager (f/m/d)

Travel Required?:  Travel - up to 10% of time
Date:  May 24, 2024

No Relocation Assistance Offered
# 160577 - Hamburg, Hamburg, Germany

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!




  • Co-lead and co-planification of the annual commercial process incl. Go To Market, Professional Oral Care & Mass-Market Commercial Meetings
  • Co-lead of the Monthly Discipline Process with a strong focus on Consensus
  • Co-lead for the definition and implementation of investment priorities in channels, customers, category and brand priorities
  • Gross-to-Net Champion in charge of T&C's incl. structure, investment priorities, folding, monitoring, working in close collaboration with the Marketing Pricing Team
  • Co-lead for the planification of the annual negotiation process incl. target setting, investment posture, tracking, overarching negotiation roadmap, contract set-up, meetings etc.
  • Co-lead for the development and maintenance of SOP's for all processes involving the Sales Team
  • Lead for the development and maintenance of the Sales KPI & management reporting system
  • Trainer and first point of contact for all business critical processes involving or led by Customer Development
  • Participation in cross-functional and cross-country projects involving the Sales Team
  • Simplification & Standardization Champion for Customer Development


Expected benefits:

  • Stable and seamless processes fully understood and embraced by the Organization
  • Excellence in Go To Market (with all materials and data available on time, ...)
  • Strategic and structured Gross-to-Net management
  • Elevated KPI management
  • Ensuring all tools and reportings are fit for purpose, supporting efficiently all processes and the decision making



  • Very strong experience in Customer Development incl. in customer engagement, GtN management and complex negotiations with retailers
  • Experience in Marketing and/or Trade Marketing with proven proficiency in process management and at utilizing category, shopping, channel and customer marketing fundamentals
  • Experienced in leveraging various forms of data with the aim to provide actionable recommendations
  • Strong Commercial Acumen; robust understanding of internal and external financial KPI's, ...
  • Strong training and didactic skills
  • A networker who is able to manage the cross-functional matrix organization

Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.


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