Job Description

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.
Information at a Glance
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Job Title:  Key Customer Development Manager
Travel Required?:  Travel - 50% of time
Posting Start Date:  7/30/26
Hybrid

No Relocation Assistance Offered
Job Number #175184 - Guadalajara, Jalisco, Mexico

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

ABOUT THE ROLE

 

At Colgate-Palmolive, we are a caring, inclusive, and courageous team dedicated to reimagining a healthier future for all!

As a Key Customer Development Manager, you will play a pivotal role in driving our business growth by leading and nurturing strategic partnerships with key retail accounts. You will be the bridge between our category strategies and the account’s shopper strategies—ensuring our products move seamlessly into store aisles, off the shelves, and into consumers' homes as efficiently and cost-effectively as possible.

If you are passionate about commercial strategy, strategic negotiations, and driving collaborative business value, we would love to welcome your talent to our team!

 

MAIN RESPONSIBILITIES

 

  • Account Expertise & Strategic Partnership: Build deep relationships across the retailer's organization (Buying, Marketing, Supply Chain, Merchandising, Store Operations) to understand their business needs, anticipate future trends, and deliver proactive, value-adding solutions.

  • Business Planning & Negotiation: Execute commercial strategy and negotiation plans focused on total business value—balancing price and investment with supply chain efficiency, promotional effectiveness, category growth, and shopper insights.

  • Category & Performance Analysis: Monitor daily business and customer service performance, tracking sales metrics, shipment volume, consumption, and GTN to identify growth opportunities and execute corrective action plans.

  • Trade Promotion Execution: Coordinate, execute, and evaluate account-specific events alongside Customer Marketing. Ensure post-evaluation analysis of all promotional activities to continuously optimize future commercial tactics.

  • Shelf Excellence & Category Management: Lead "Winning at the Shelf" strategies by embedding category management learnings and shopper insights into daily business, optimizing product availability, share of shelf, and promotional execution.

  • New Product Launches: Deliver high-impact customer presentations to drive rapid sell-in and full distribution for all new product innovations and special packs.

  • Commercial & Financial Control: Pre-evaluate commercial investments to ensure ROI and alignment with business strategy, maintaining accurate spending projections and collaborating closely with Credit Control.

 

BASIC QUALIFICATIONS

 

  • Completed Bachelor’s Degree.

  • Proven experience in Customer Development, Key Account Management, or Commercial roles within FMCG / CPG or retail environments.

  • Solid experience in commercial negotiation, joint business planning, and trade promotion management.

  • Strong financial acumen and data analysis skills (understanding P&L impact, ROI evaluation, and sales reporting).

  • Ability to build collaborative, long-term business relationships across cross-functional teams and external stakeholders.

 

PREFERRED QUALIFICATIONS

 

  • Practical knowledge or experience applying Category Management principles and Shopper Insights to drive category growth.

  • Experience coordinating directly with Supply Chain, Customer Marketing, and Field Sales teams to improve end-to-end execution.


Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives  to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.


Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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