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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  Customer Development Manager

Travel Required?:  Travel - 25% of time
Date:  Nov 17, 2023

No Relocation Assistance Offered
# 156418 - Dublin, Dublin, Ireland

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!


Subsidiary : UK & Ireland

Location: Dublin, Ireland

Reporting to: Customer Development Director (UK)

Customer: Multiple customers in Ireland



Why Work For Colgate Palmolive:


  • The Learning & Development Opportunities: You will refine your commercial mind-set and continue to learn new skills working closely with a cross-functional team giving you exposure to all local market departments.

  • The Challenge & Variety: You will operate in a fast paced operational environment, directly impacting the day-to-day performance of the business, with personal accountability for your business.

  • The Global Experience: You will have the opportunity to work with global brands, participate in global strategies with potential to develop your career internationally.

  • The Colgate Values: We are Caring, We are Courageous, and We are Inclusive are integral to how we operate everyday


Job Purpose


To deliver budgeted sales, profit growth, & share, whilst developing the day to day partnership between Colgate Palmolive and Ireland customers, within a sustainable, mutually profitable business model.


Main Responsibilities



  • Build strong external networks with the Buyers/Buying Manager to raise the profile, business focus and support for Colgate within this customer.
  • Demonstrate a clear understanding of the Irish Market, competitor landscape and customer strategy, and their shopper to demonstrate how Irish customers can win & CP can optimise their brands within this environment. 
  • Develop and gain buy-in to a 12/24 month plan for Ireland.
  • Demonstrate commercial acumen in interrogating the business, in order to swiftly identify issues and opportunities for resolution/optimisation gaining buy-in from the buyers.
  • Lead a cross functional relationship with Ireland customers and Colgate Palmolive – incorporating support from Category Management and Shopper Marketing where required
  • Work closely with Colgate Palmolive UK team and align all plans with cross functional teams based in the UK
  • Share market intelligence from Nielsen / Kantar etc with the customers to continue to own the conversation



  • Deliver monthly, quarterly and annual net sales/margin/profit targets by developing, aligning & implementing commercial plans aligned to customer strategy and the wider Irish Market   under the strategy and authority set by the UK Retail Marketing and CD Team leads
  • Remain fully connected & aligned with Colgate UK to ensure full understanding of Irish market trends and implications for customer v’s competitions.
  • Be a full member of the UK & Ireland Customer development Team, attend meetings when appropriate.
  • Undertake appropriate analytics to understand Ireland performance and necessary course correction plans working with Category Manager to analyse Colgate and competitor promotional plans.
  • Work with the Shopper Development Manager on in-store activation opportunities 
  • Accurately forecast volume/sales/investment through effective 5P planning and clear identification of risks and opportunities on a monthly cycle 
  • Lead the  facilitation of customer plans into the SAP system, to include volume and pricing conditions set and approved by the UK Customer Development team for all baseline and promotional events to meet the Monthly Discipline timelines. 
  • To be responsible for  ensuring smooth invoice processing, tracking and resolution of outstanding issues in collaboration with the CBS including margin reconciliations
  • To provide regular business updates to UK team, and provide recommendations to grow key metrics faster


Personal Attributes


  • A commercially astute individual, with the ability to build strong business relationships whilst developing and implementing creative, sustainable, mutually profitable business solutions.
  • A bright, ambitious self-starter & leader, able to influence and negotiate to senior levels, both internally and externally, with clear commitment to delivering business results and winning in the Irish Market.


Key Competencies


  • Analysis & decision making 
  • Influence & Negotiation
  • Shopper/Customer Focus
  • Results Orientation
  • Self Awareness & Personal Impact
  • Strategy & Vision
  • Promote Teamwork
  • Leading Change


Key Challenges


  • To be able to manage a demanding customer in a rapidly changing external environment with the appropriate level of creativity, whilst ensuring that the business decisions are mutually profitable and sustainable.
  • To ensure Ireland customers & CP have a mutually sustainable growth plan, and course correct as required  
  • Prioritise and respond to a large number shifting requests, whilst aligning the CP UK business for any changes.
  • Develop excellent working relationships with customers to ensure we are the ‘go to’ Dental & Washing & Bathe supplier
  • Review ongoing investment model to ensure optimum sales & margin plan 

Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.


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