Job Title:  Customer Development Manager

No Relocation Assistance Offered
# 156419 - Dublin, Dublin, Ireland

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!
 

Subsidiary : UK & Ireland

Location: Dublin, Ireland

Reporting to: Customer Development Director (UK)

Why Work For Colgate Palmolive:

• The Learning & Development Opportunities: You will refine your commercial mind-set and continue to learn new skills working closely with a cross-functional team giving you exposure to all local market departments.

• The Challenge & Variety: You will operate in a fast paced operational environment, directly impacting the day-to-day performance of the business, with personal accountability for your business.

• The Global Experience: You will have the opportunity to work with global brands, participate in global strategies with potential to develop your career internationally.

• The Colgate Values: We are Caring, We are Courageous, and We are Inclusive are integral to how we operate everyday

Job Purpose

To deliver budgeted sales, profit growth, & share, whilst developing the day to day partnership between Colgate Palmolive and Tesco Ireland, within a sustainable, mutually profitable business model.

Main Responsibilities:

External:

• Build strong external networks with the Buyers/Buying Manager to raise the profile, business focus and support for Colgate within this customer.
• Demonstrate a clear understanding of the Irish Market, competitor landscape and customer strategy, and their shopper to demonstrate how Tesco can win & Colgate Palmolive can optimise their brands within this environment. 
• Develop and gain approval from the Customer Development Director UK and other members of the UK Commercial team for a 24 month plan for Tesco Ireland.
• Demonstrate commercial acumen in interrogating the business, in order to swiftly identify issues and opportunities for resolution/optimisation gaining buy-in from the Tesco buyers.
• Lead a tri-way relationship with Dunnhumby Ireland, Tesco Ireland and Colgate Palmolive – under the strategy and authority set by the Customer Development Director (UKi) incorporating support from UK Category Management and UK Shopper Marketing teams where required.
• Work closely with Colgate Palmolive UK team and align all plans with cross functional teams based in the UK
• Share market intelligence from DH / Kantar etc with Tesco Ireland to continue to own the conversation

Internal:

• Deliver monthly, quarterly and annual net sales/margin/profit targets by developing, aligning & implementing commercial plans set by the Customer Development Director UK and aligned to Tesco strategy and the wider Irish Market working  under the guidelines and authorities of the UK Retail Marketing and Customer Development Team Leads
• Remain fully connected & aligned with Colgate Palmolive UK to ensure full understanding of Irish market trends and implications for Tesco’s competitors.
• Ensure totally connected with the Tesco UK team to ensure fully conversant on UK terms & challenges and anticipate implications in the wider Irish market.  
• Be a full member of the UK & Ireland Tesco Team, attend meetings when/where appropriate.
• Undertake appropriate analytics to understand Tesco Ireland performance and necessary course correction plans working in conjunction with Ireland MS&P & Category Manager to analyse Colgate and deploy optimum and sustainable promotional plan.
• Work with Shopper Development Manager on in-store activation opportunities 
• Accurately forecast volume/sales/investment through effective 5P planning and clear identification of risks and opportunities on a monthly cycle 
• Ensure the adoption of  customer plans into the SAP system, to include volume and pricing conditions for all baseline and promotional events to meet the Monthly Discipline timelines. 
• To be responsible for the smooth operation of invoice processing, tracking and resolution of outstanding issues in collaboration with the CBS including margin reconciliations
• To provide regular business updates to UK team, and provide recommendations to grow key metrics faster

Personal Attributes

• A commercially astute individual, with the ability to build strong business relationships whilst developing and implementing creative, sustainable, mutually profitable business solutions.

• A bright, ambitious self-starter & leader, able to influence and negotiate to senior levels, both internally and externally, with clear commitment to delivering business results and winning in the Irish Market.

Key Comptencies

• Analysis & decision making 
• Influence & Negotiation
• Shopper/Customer Focus
• Results Orientation
• Self Awareness & Personal Impact
• Strategy & Vision
• Promote Teamwork
• Leading Change

Key Challenges

• To be able to manage a demanding customer in a rapidly changing external environment with the appropriate level of creativity, whilst ensuring that the business decisions are mutually profitable and sustainable.
• To ensure Tesco Ireland & CP have a mutually sustainable growth plan, and course correct as required  
• Prioritise and respond to a large number shifting requests, whilst aligning the CP UK business and Irish team for any appropriate changes.
• Develop excellent working relationships with Tesco Ireland to ensure we are the ‘go to’ Dental & Washing & Bathe supplier
• Review ongoing investment model to ensure optimum sales & margin plan 

Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

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