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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet, Hill's Prescription Diet and Hill's Ideal Balance.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  Source to Pay Analyst

Travel Required?:  No Travel
Date:  Mar 26, 2021
Remote working option during the current situation

No Relocation Assistance Offered
# 101093 - Del.Miguel Hidalgo, Mexico City, Mexico

Objetive of the Position: 

 

Responsible for delivering high class customer service for Colgate People and Suppliers.

Lead and/or participate on key projects and initiatives as per assignment.

 

 

 

Principal Responsibilites: 

 

  • Be customer orientated to ensure quality support that will lead to high customer satisfaction.
  • Team Player by providing functional or task leadership
  • Participate in special projects.
  • Have a “Can Do” positive attitude; be respectful of the direction that is provided to the end user
  • Arrive on time for shifts and meetings/commitments
  • Troubleshoot invoices, payment, POs, SC issues and involve the proper areas to get the issues resolved on time.
  • Applies understanding and knowledge of the systems, products and services to assist end users.
  • Identifies, creates, investigates and researches user questions and problems as well as isolating the issues to have them resolved
  • Receives and prioritizes issues, and forwards using appropriate escalation procedures within CBS request system tool.
  • Prioritize Daily/Weekly tasks as necessary.
  • Recommends system or process improvements, including procedures, training, and enhanced documentation (keep SOBPs updated)
  • Give and seek feedback in an open, constructive and timely manner at all levels.
  • Follow Performance Management & Development (PMD) and Plan Individual development (IDP)
  • Follow the management with respect principles.
  • Manage CAC’s activities such as CBS self-services, e-mails, calls, and follows ups.
  • Flexible on tasks and different work assignments.
  • Receives a moderate level of guidance and direction. (work independent)

 

 

Requirements: 

  • Bachelor´s Degree in Finance, Economic, Administration or related. 
  • Customer service 1 to 2 years (call center)
  • Advanced English

 

 

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognised brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet.  

For more information about Colgate’s global business, visit the Company’s web site at http://www.colgatepalmolive.com. To learn more about Colgate Bright Smiles, Bright Futures® oral health education programme, please visit http://www.colgatebsbf.com. To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit http://www.hillspet.com. To learn more about Tom’s of Maine  please visit  http://www.tomsofmaine.com.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.


Job Segment: Performance Management, Call Center, Human Resources, Customer Service