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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  CBS Order to Invoice Analyst

Travel Required?:  Travel - 25% of time
Date:  Sep 21, 2022
Partial remote working option

No Relocation Assistance Offered
# 145166 - Del.Miguel Hidalgo, Mexico City, Mexico

The CBS Order to Invoice Analyst handle the Order to Invoice process within CP Best Practice standards and collaborate with local CDTs on effectively supporting order to invoice fulfilment. Main responsibilities will be handling the non revenue process. Accountable for successful order management and supervising all aspects of the customer service process to assure timely deliveries to Customers. Handles the customer service relationship by serving as the primary contact point for communications related to orders and deliveries. Most customers will be internal customers, mostly CDO team which requires excellent interpersonal skills.


  • Develop effective internal customer communications and relations to facilitate effective order to invoice fulfilment. 
  • Collaborate with local Customer Development Teams (CDTs) and Logistics to investigate and resolve order management and delivery issues.
  • Responsible for supporting the achievement of all service goals for assigned customers.
  • Highlight delivery and distribution issues to Logistics for follow-up and corrective action. Communicate any special internal customer requirements to Logistics.
  • Support and carry out all sales policies (terms and conditions) with customers. 
  • Analyze and collaborate with local CDTs to settle appropriate action to resolve issues relative to customer returns and refusals and its follow-up Logistics execution. 
  • Work with local CDTs and Logistics to eliminate supply chain inefficiencies and reduce costs in the order to invoice process (e.g. execution of plant direct shipments, pallet layer shipping efficiencies, elimination of out of territory shipments, order consolidations, etc.)
  • Use SAP order processing and fulfilment applications to handle and efficiently complete the order to invoice process while minimizing manual intervention (“touches”).
  • Accountable for the CS Key Performance Indicators analysis and results and taking corrective action when necessary to improve service or highlight supply chain issues. Operates within Customer Service guidelines and Distribution networks to optimize service and delivery costs.
  • Prepare periodic (Weekly & Monthly) customer service and cost to serve updates for distribution to local and division CDTs and CS&L management. 


  • Bachelor's degree in Industrial Engineering, Logistics, Business Administration or related field.
  • 1 year of experience in Customer Service/ Order Fulfillment, Planning or Logistics.
  • Advanced English level.
  • Desirable SAP - SD experience.
  • Desirable advanced Excel.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognised brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet.  

For more information about Colgate’s global business, visit the Company’s web site at To learn more about Colgate Bright Smiles, Bright Futures® oral health education programme, please visit To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit To learn more about Tom’s of Maine  please visit

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.

Job Segment: Logistics, Supply Chain, Fulfillment, Industrial Engineer, Supply, Operations, Engineering