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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  CBS HR Services Analyst

Travel Required?:  No Travel
Date:  Mar 3, 2023

No Relocation Assistance Offered
# 151372 - Del.Miguel Hidalgo, Mexico City, Mexico

Job Summary
This position is the first point of contact for employees and managers on all questions related to HR policies and programs.  This position will focus on efficiently resolving questions while providing exceptional customer service.

Principal Duties & Responsibilities

  • Provide courteous and efficient customer service through phone calls, chat messages and online request forms.
  • Answer questions on Colgate’s HR policies, programs and systems in a professional and efficient manner.
  • Ensure compliance with relevant data privacy and data protection policies and regulations.
  • Document all relevant notes on inquiries and resolution actions in case management system.
  • Review all relevant documentation and articles available in knowledge management system to provide thorough and accurate answers.
  • Research and follow up on open items as necessary to resolve customer questions.
  • Escalate requests appropriately where guidance or further clarification of policies and procedures is required.
  • Propose updates to content in the Knowledge Management system to help with future inquiry resolution.


Basic Requirements

  • Bachelor's Degree 
  • Data Entry Experience
  • Advanced English level
  • Intermediate Portuguese level


What we Desire

  • 1 year of experience in contact service industry.
  • 1 year of experience in HR or customer service or related.
  • Experience with HR and/or shared services technology functionality (e.g., case management, knowledge management, ESS/MSS, etc.).





Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognised brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet.  

For more information about Colgate’s global business, visit the Company’s web site at To learn more about Colgate Bright Smiles, Bright Futures® oral health education programme, please visit To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit To learn more about Tom’s of Maine  please visit

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.

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