Job Title: CBS Deductions Classification Analyst
No Relocation Assistance Offered
Job Number #167249 - Del.Miguel Hidalgo, Mexico City, Mexico
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
As a CBS Deductions Classification Analyst, you will focus specifically on customer account collections of backups (remittance) codification to Gross to Net or Logistic Deductions.
What you'll be doing:
- Obtaining customer payment detail remittance
- Request additional backup support from customers
- Contacting customers for payment and documenting their response
- Escalating to collection analyst and follow up with other departments (Local Finance and Commercial teams)
- Assessing and recommending escalated issues for missing information of remittance for proper coding
- Generating and preparing periodic unidentified balance by customers and aging
- Monitoring customer remittance information vs. coding process
- Reviewing and providing follow to different mailboxes and customer service needs
- Categorizing deductions based on the reason for the dispute Commercial & Logistic Deductions (e.g., pricing, promotions, shipping)
- Working with internal teams (e.g., cash application, GTN deduction, Local Finance Teams, Logistic deductions, Collection ) to resolve the deductions and agree on the appropriate payment adjustments
- Keeping accurate coding of deductions, including reason codes, amounts, and associated documentation.
- Generating reports on unidentified deduction trends, identifying areas for improvement, and providing insights into the deduction management process.
- Customer guidance and attendance to their needs to obtain first contact resolution
What do you need to apply?
- Bachelor’s Degree in Business Administration, Accounting , Finance, Economy or related fields
- Basic knowledge of Order to Cash/collections process and customer payment applications
- Prior experience in a customer service environment
- Basic knowledge of Accounting principals
- Strong oral and written communication in English (Bilingual/Advanced)
Join our team and grow professionally in a dynamic, innovative, and collaborative environment. Apply now and let’s make a difference together!
Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
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