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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  CBS Credit to Cash Analyst | Call Center | Temporary

Travel Required?:  No Travel
Date:  Jun 27, 2024

No Relocation Assistance Offered
# 160562 - Del.Miguel Hidalgo, Mexico City, Mexico

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!



About the Role:


The Collections Analyst will focus specifically on customer account collections for past due amounts.

What you will do:


  • Obtaining overview of customer account balances
  • Generating past due notices to customer
  • Contacting customers for payment and documenting their response
  • Escalating collection issues to local sales staff and follow up with other departments
  • Assessing and recommending escalated issues for write offs
  • Generating and preparing periodic statements for customers
  • Monitoring customer performance vs. payment commitments
  • Refund assessment for customer and aging credit balances on accounts
  • Reviewing and providing follow to different mailboxes and customer service needs
  • Collection request efforts and follow up with other departments 
  • Analysis and assessment of charges customers have inquired  
  • Change of payment terms and set up with other departments
  • Review and analysis of aging accounts, auctioning and follow up blocking of accounts
  • Customer guidance and attendance to their needs to obtain first contact resolution 
  • Handle and control of customer portfolio managing back office work needed  
  • Responsible of the payment terms over 120 days and with other issues 
  • Person will be in charge of generating the statements for the assigned region, sending these to the customers obtaining payment information and establishing the collection efforts escalating any issues with these accounts and doing the monthly reports of the accounts 
  • Person will also be backup in the statement process having the full responsibility of the generation and fulfillment of these 
  • Will be working with the group accounts and complicated accounts also in charge of other payment terms in which they will need to do collection escalation and follow up


What do you need for this position:


  • Bachelor's degree in Finance, Accounting, Business Administration or related fields
  • Basic knowledge of Order to Cash process and customer payment applications
  • Prior experience in a customer service environment
  • Basic knowledge of Accounting principals
  • Fluent English (Bilingual)


Preferred Qualifications:


  • SAP



Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.


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