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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  CBS Credit To Cash Analyst

Travel Required?:  No Travel
Date:  Nov 24, 2022
Partial remote working option

No Relocation Assistance Offered
# 149708 - Del.Miguel Hidalgo, Mexico City, Mexico

Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions!


If this is how you see your career, Colgate is the place to be!


Our dependable household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has contributed to our enduring success.


If you want to work for a company that lives by their values, then give your career a reason to smile...every single day.


The Collections & Deductions Analyst will focus specifically on customeraccount collections for past due amounts and focus on escalating and clearing deductions related to Gross to Net promotions, pricing and inventory
Collections responsibilities include but are not limited to:
● Obtaining overview of customer account balances
● Generating past due notices to customer
● Contacting customers for payment and documenting their response
● Escalating collection issues to Local C2C and/or Sales
● Assessing and recommending escalated issues for write offs
● Generating and preparing periodic statements for customers
● Monitoring customer performance vs. payment commitments
Deductions responsibilities include but are not limited to:
● Monitoring deductions assigned through the worklist
● Notifying CDT (Sales) and Local finance via workflow of customer issues o
for missing credit memos
● Communicating open deductions by running periodic reporting to Local
● Communicate Month End Results to Local Team
● Reviewing customer deductions, contacting the customers or Local Teams
to get further details related to the open deduction in order to identify the
deduction type
● Notifying CDT (Sales) and Local finance via workflow of customer issues o
for missing credit memos
● Clearing credit notes and associated dispute cases
Escalating deduction issues to Local C2C and/or Sales




  • Bachelor’s Degree in Accounting, Finance, Economy, Business Administration or related field

  • At least 1- 2 years of relevant experience in credit to cash or customer service

  • Excel,Google collaborative tools (Sheets, Docs, Slides, AODocs, etc)

  • Basic knowledge of the Order to Cash process, banking and payment transactions, Financial Statements and financial ratios 

  • Proficiency in English


Preferred requirements

  • Previous experience in call center operations with similar position as credit to cash analyst (desirable)

  • Prior experience in a Customer Service environment (desirable)

  • Proficiency in French (desirable)

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet. 

For more information about Colgate’s global business, visit the Company’s web site at To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit To learn more about Tom’s of Maine  please visit

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.

Job Segment: Call Center, Credit, Credit Analyst, Customer Service, Finance