Job Description

A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.
Information at a Glance
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Job Title:  Customer Development Executive
Travel Required?:  No Travel
Posting Start Date:  3/23/26
On-site

No Relocation Assistance Offered
Job Number #172237 - Hong Kong, Hong Kong, China

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

It's a temp 6-mth contract role and the renewal will be considered after 6 mths. 

 

Job Summary

  • Provide support to Customer Development Team, in establishing positive relationships with customers to support our strategic goals and enhance pet parent experience

  • Enhance effective promotion execution 

  • Manage the relationship with customers and improve 7P KPIs across retail channels

  • Execute and implement customer specific plans, JBP and promotional campaigns to drive demand and achieve commercial goals of sales, market share, margin, within budget spend

  • Provide regular reports generation; Commercial 7P, data tracking and market intelligence

  • Any other Ad Hoc commercial activities 

 

Principal Duties and Responsibilities

%

Task

30%

Support in Customer Management and Coordination

  • Customer Master update and maintenance

  • Manage and coordinate Trade Announcements

  • Customer claims management including Credit notes and rebates handling

  • Maintain and manage proactive communication with customers on general enquiries

  • Communicate Daily Stock status to customer

  • Product Quality case communication and coordination

  • Return Handling coordination

30%

Support Demand Generation Manager in Trade Marketing Programs execution:

  • POSM Support, handling and coordination

  • GWP procurement and management of commercial promotion needs

  • Vendor creation for promotional events

  • Assist to implement and enhance execution of 6P excellence 

  • Support Demand Generation Manager to leverage customer’s databases to implement shopper programs and events

30%

Reporting, Data Analytics to identify team opportunities:

  • 7Ps Key Performance Indicators (KPIs) tracking

  • Market Intelligence tracking and reporting

  • Promotion execution tracking, monitoring, maintenance

  • Update and help maintain customer sales reports and inventory management reports

  • Provide topline highlights to sales reports (internal and external reports); coordinate with Customer Development Team on key corrective areas needs on weekly basis e.g. Distribution

10%

Market Intelligence Tracking

  • Competitors online and instore activities monitoring 

 

100

Total Percent (not to exceed 100%)

This is not an exhaustive list of duties or functions. Job task will be assigned based on business needs.

 

Education/ Experience Requirements

  • Undergraduate holder in business administration or related field

  • Professional experience in the similar area preferable experience in FMCG, retail (FMCG), nutrition, pet food business is a plus

 

Expected Areas of Skills 

  • Strong computer skills in Google suites and Excel

  • Excellent communication skills (internal and external, all levels)

  • Strong customer service skills. 

  • Data entry experience

  • Proven experience to quickly analyze and interpret data thoroughly in complex and changing systems

  • Innovative and willing to continually drive process improvements

  • Excellent attention to detail and organization skills required. 

  • Demonstrated ability to effectively manage processes.

  • Ability to think systemically and to identify and resolve problems.

  • Ability to manage stressful situations effectively and maintain a positive attitude 

  • Collaborated and works effectively across functions

  • Proactive, Eager to learn & Responsible

  • On-time completion of work 

  • A good team player & flexible 

  • Fluency in Oral English and Mandarin is preferred

 

Leadership Competencies (Should match the Colgate Global Competencies) 


  • Planning/Priority Setting

  • Consumer/Customer Focused

  • Communicate Effectively 

  • Give and Seek Feedback

  • Results Oriented

  • Agility based on business situations
 

Functional Competencies (Should match the Colgate Global Competencies) 

 

  • Analytical / Decision Making 

  • Cross-Organizational Collaboration

  • Influence / Negotiation

 

Working Relationships (Key partnerships and reporting relationships)

  • Does this position supervise:  No

  • Report to Demand Generation Manager

  • Customer Development Team

  • All areas and levels of Hill’s Commercial Team

  • HK Finance, CS&L and Marketing Team

  • External trade customers, vendors, etc.

 

Travel Requirements 

Expected percentage of travel:  0

 


Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives  to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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