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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  Customer Development Officer - Chennai

Travel Required?:  Travel - 75% of time or more
Date:  Nov 28, 2021
Remote working option during the current situation

No Relocation Assistance Offered
# 114445 - Chennai, Tamil Nadu, India

Job Purpose:

Ensure width and depth of distribution of Colgate Palmolive products in the given zone and implementation of company’s strategies so as to meet the sales and distribution objectives in the zone.


Job Context:

Need to ensure effective execution of the company strategies and schemes role out for the Channel Management. Need to closely work with PSR and Stockist Salesmen and the stockist to ensure that all compliance and all schemes are met to achieve the targets of the month.


Key Accountabilities:


Revenue targets:

  • Achieve retailing (Indirect Sales) and billing (Direct Sales) targets every month


Customer inventory monitoring

  • Ensure availability of optimum stocks by ensuring proper planning & standard order collection and /or ensuring that the Vendor managed Inventory system is working satisfactorily


Expand market coverage

  • Proactively identify new business opportunities and expand market coverage in the assigned zones while balance the adequate market distribution and penetration


Manage trade promotion claims

  • Ensure that claims (trade loads, van subsidy etc.) are prepared as per norms, verifying them and keeping track of their settlement


IT Usage

  • Possesses ability to use the tools of DMS-ITT/Palm, Laptop effectively to make data/fact based decisions & recommendations and should support it with relevant numerical analysis


Prepare monthly analysis reports

  • Maintain monthly reports & information as required by the company. Compiling facts and figures according to established format/procedures
  • Reporting competitive activity, schemes & related developments from the market


Manage and develop team resources

  • Assign & schedule work to stockist salesmen & Pilot Salesmen
  • Monitor team performance and provide support/solution when needed
  • Maintain team capabilities of SSM and PSR toward appropriate training
  • Ensure the quality of communication on trade promotions are cascaded to team


Maintain relationship with trade partners

  • Proactively understanding the customer’s needs recommending business solutions to meet Colgate and customer requirement
  • Ensure a well-established relationship with stockist and trade in general.


Experience :

1 + years of work experience in FMCG Companies. Having worked in a similar market environment.


Professional Qualifications & Training :


Essential: Post Graduate with 1+ years of experience.



Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet. 

For more information about Colgate’s global business, visit the Company’s web site at To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit To learn more about Tom’s of Maine  please visit

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.

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