Job Title:  eCommerce Customer Manager

No Relocation Assistance Offered
# 163165 - Almaty, Almaty, Kazakhstan

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!
 

Key Job Responsibilities:

• Develop and strengthen relationship with On-line retailers (Kazakhstan);

• Monitor the achievement of sales objectives with each assigned account, identify gaps and opportunities on weekly basis and propose plans for exploiting business development activities and implement plans for remedial action;

• Monitor 6P (assortment, availability, pricing, shelf positioning, POS materials, promotional activities, professional recommendation level) and other e-commerce KPIs (traffic, conversion, etc) execution on a weekly basis, ensure quick issues resolving. Build KPIs development plans for On-line retailers to grow mutual e-com business;

• Ensure pricing strategy, as well as, promotions strategy to drive incremental sales volume in each assigned account;

• Develop, prepare and implement agreed annual business plans for each assigned account consistent with overall sales volume in e-commerce channel;

• Conduct day-to-day, as well as, annual negotiations with each assigned account.

Requirements to the candidate:

• Minimum of 3 years of previous experience working in Customer Development\Sales in FMCG or related industries;

• Bachelor’s Degree;

• Profound Knowledge of e-commerce Shopper Insight (preferable);

• Leadership Skills;

• Proactivity in terms of business development opportunities;

• Analytical skills;

• Strategic thinking;

• Strong and effective negotiations skills;

• Effective and efficient planning and management of the budget;

• Result oriented;

• Stress resistance;

• Knowledge of Google tools (Sheets, Slides, Docs) would be an advantage;

• Upper-Intermediate English (both written and spoken).

We offer:

• Competitive salary & benefit package;

• Opportunities for career & professional growth;

• Friendly working environment.

Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

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