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Delivery Team Leader - Westfield/Mansfield, MA

Date: Aug 14, 2019

Location: Westfield, MA, US

No Relocation Assistance Offered
# 74250 - Westfield, Massachusetts, United States

Work that matters, fueled by passion for pets!  At Hill’s we have a purpose.  Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets.

 

HILL'S® Prescription Diet® therapeutic pet foods and HILL'S® Science Diet® wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries.  To learn more about Hill's and Colgate, please visit http://www.hillspet.com and http://www.colgatepalmolive.com, or find us on LinkedIn, Facebook, Twitter and YouTube.

 

The Team Leader position creates a safe working environment while providing front line leadership and supervision for CSRs (Customer Service Representatives) and Lead CSRs in the Customer Fulfillment organization.  The Team Leader carries out supervisory responsibilities in accordance with the organization’s policies, applicable laws, and DOT regulations. This role is responsible for interviewing, hiring, and training employees; conducting performance appraisals, rewarding and coaching employees, as well as managing customer service issues and/or opportunities. Team Leaders will manage multiple locations in a geographic region, including on-site support in posted city. Remote locations require travel on a quarterly basis. This position could be based in either Westfield or Mansfield, Massachusettes. 

 

 

Principal Duties and Responsibilities

 

  • Conducts ongoing Safety training in support of injury and accident free team performance.
  • Manages business to ensure a team and its activities are consumer and customer focused. Ensures effective and efficient use of employees’ time.
  • Conducts applicant interviews and recommends hiring. Conducts training and leads team meetings.  Develops training for Customer Fulfillment that will improve efficiency and effectiveness to safely deliver world class customer service and safety training for LCSRs and CSRs.
  • Coaches team members through performance management and conducts performance appraisals. Recognizes, develops, and mentors LCSRs for possible advancement. Works with LCSR to maintain fleet.
  • Ensures compliance to SOPs, Field Guide, and company guidelines, policies, and procedures. Prepares and approves payroll, overtime and vacation scheduling.
  • Manages facility's operating budget and support revenue generation associated with annual volume. Assists Area Manager in preparation of annual budget and provides monthly variance analysis.
  • Monitors daily route performance through onboard technology system and coordinates with the centralized routing team for improvements, route changes and common carrier freight minimization. Partners with Customer Supply to resolve warehouse/inventory issues related to the route delivery operation. Develops market partnership with Customer Development to ensure volume and promotional objectives are maximized. 
  • Acts as the Lead resource for the Customer Fulfillment function for truck repairs, DOT questions, safety concerns, financial issues and system processing in SAP, Verizon Connect onboard technology, eBuy, Microsoft Office and Google platforms
  • Enforces  DOT compliance through system monitoring and employee coaching
  • Researches and implements cost savings initiatives for the area. Creates and develops initiatives that will significantly improve/increase productivity and/or safety.

 

This is not an exhaustive list of duties or functions.

 

 

Education/ Experience Requirements

 

Basic Qualifications: 

   Team Leader:

  • Bachelor’s degree
  • 3+ years of professional experience managing customers and / or employee supervision in a supply chain, logistics/fleet management or commercial sales/service setting

 

    Associate Team Leader:

  • Bachelor’s degree
  • 1+ years of experience managing customers and/or supervision in a supply chain, logistics/fleet management or commercial sales/service setting or college degree and related internship

 

Preferred qualifications include:

  • CDLA/or B license holder
  • 2 years people management experience
  • 3 years customer service experience
  • 2 years warehousing and/or delivery operations experience
  • Bachelor’s degree in transportation and/or logistics

 

Expected Areas of Skills

  • Exceptional team building and performance management skills
  • Strong desire to serve Hill’s customers
  • Ability to identify and resolve problems
  • Strong decision making and sound judgment
  • Ability to effectively confront and challenge team members when necessary
  • Integrity regarding strategic and confidential information
  • Effective analytical and computer skills
  • Strong oral and written skills

 

Leadership Competencies (Should match the Colgate Global Competencies up to 3)

1.  Developing and Coaching People

2.  Consumer/Customer Focused

3.  Effective Execution

 

Functional Competencies (Should match the Colgate Global Competencies up to 3)

  1. DOT Compliance
  2. Supply Chain Systems and Analysis
  3. Cross-Functional Collaboration

 

 

Working Relationships (Key partnerships and reporting relationships)

  • Does this position supervise:  Yes
  • Reports To: Area Customer Service Manager
     

Relationships: 

  • Areas of Field Sales
  • Customer Service
  • Customer Supply
  • Human Resource Development
  • Hill’s Customers
  • External vendors
  • Public Warehouse Management
  • Common Carriers
  • Regional and District Managers
  • Area Customer Service Managers

 

Travel Requirements

Expected percentage of travel:  Up to 30%


Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Work that matters, fueled by passion for pets!  At Hill’s we have a purpose.  Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets. 

HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries.  To learn more about Hill's and Colgate, please visit http://www.hillspet.com and http://www.colgatepalmolive.com, or find us on LinkedIn, Facebook, Twitter and YouTube.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.


Nearest Major Market: Springfield MA

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