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Customer Service Analyst - Future Position

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Date: 01-Oct-2018

Location: Del.Miguel Hidalgo, MEX, MX

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognised brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

For more information about Colgate’s global business, visit the Company’s web site at To learn more about Colgate Bright Smiles, Bright Futures® oral health education programme, please visit To learn more about Hill's and the Hill’s Food, Shelter & Love programme please visit To learn more about Tom’s of Maine  please visit

Location: Del.Miguel Hidalgo, Mexico City, Mexico
Relocation Assistance Offered Within Country
# 60244


Note: Colgate-Palmolive is constantly looking for talent to fill our positions. Submit your application so we can stay in touch and let you know when we are hiring for this specific position.


Position Purpose:

The primary accountabilities of the role include building and maintaining customer service relations while managing the order to invoice process and also managing the customer service relationship as the primary contact point for communications related to orders and deliveries


Let’s talk about responsibilities:

Develop effective customer communications and relations to facilitate effective order to invoice fulfillment.

Collaborate with local Customer Development Teams (CDTs) and Logistics to investigate and resolve order management and delivery issues.

Highlight delivery and distribution issues to Logistics for follow-up and corrective action. Communicate any special customer requirements to Logistics.

Analyze and collaborate with local CDTs to determine appropriate action to resolve issues relative to customer returns and refusals. Follow up Logistics execution of returns and refusals.

Utilize SAP order processing and fulfillment applications to manage and efficiently execute the order to invoice process while minimizing manual intervention (“touches”).


What you need for this position:

Bachelor´s Degree (Industrial Engineering, Logistics, Business Administration or a business degree)

1 year of experience in Customer Service/ Order Fulfillment, Planning, Sales, Logistics, Supply Chain or other department related to Customer Service & Logistic

Advanced English Level

Knowledge in Microsoft Office: Excel (Intermediate/Advanced)


Additional knowledge/experience in the following is a plus:




Why Colgate?



Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by email are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

Job Segment: Logistics, ERP, Engineer, SAP, Customer Service, Operations, Technology, Engineering

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