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Customer Service Representative - Future Talent Pool

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Date: 02-Jul-2019

Location: Del.Miguel Hidalgo, MEX, MX

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognised brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

For more information about Colgate’s global business, visit the Company’s web site at To learn more about Colgate Bright Smiles, Bright Futures® oral health education programme, please visit To learn more about Hill's and the Hill’s Food, Shelter & Love programme please visit To learn more about Tom’s of Maine  please visit

Location: Del.Miguel Hidalgo, Mexico City, Mexico
No Relocation Assistance Offered
# 60244


Note: Colgate-Palmolive is constantly seeking talent to fill our future positions. Submit your application so we can stay in touch and let you know when we are hiring for this specific position.


Position Purpose:

To build and maintain customer service relations while managing the order to invoice process and becoming a point of contact for communication regarding orders and deliveries


The Customer Service Specialist will:

  • Develop effective customer communication and relations to facilitate effective order to invoice fulfillment.

  • Collaborate with local Customer Development Teams (CDTs) and Logistics to investigate and resolve order management and delivery issues.

  • Escalate delivery and distribution issues to Logistics for follow-up and corrective action. Communicate any special customer requirements to Logistics.

  • Analyze and collaborate with local CDTs to determine the appropriate action to resolve issues relative to customer returns and refusals. Follow-up logistics execution of returns and refusals.

  • Utilize SAP order processing and fulfillment applications to manage and efficiently execute the order to invoice process while minimizing manual intervention (“touches”).


Basic Requirements:

  • Bachelor’s Degree (Industrial Engineering, Logistics, Business Administration or a business degree)

  • At least 1 year of experience in Customer Service/ Order Management

  • Fluent English

  • Knowledge in Microsoft Office: Excel (Intermediate/Advanced)


  • French (preferred)


Colgate Palmolive/Hill’s Pet Nutrition/Tom’s of Maine offers:

  • Highly competitive pay

  • Opportunity to work with a highly-committed and professional manufacture team

  • Great employee, domestic partner, and family benefits that start the first day of employment

  • World-class training and development opportunities

  • A Highly professional, ethical, and caring environment

Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by email are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

Job Segment: Logistics, Customer Service Representative, HR, Engineer, Operations, Customer Service, Human Resources, Engineering

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