Job Title:  Customer Development Manager, eCommerce

No Relocation Assistance Offered
Job Number #167470 - Taguig, National Capital Region (NCR), Philippines

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

Note : We are proactively pooling top talents for the role of Digital Commerce Customer Development Manager. The company will contact individuals whose qualifications closely align with the requirements for this potential requirement in the future

Brief introduction - Role Summary/Purpose :

The Digital Commerce Customer Development Manager’s Role is to drive strategies and execute plans that aims to hyperaccelerate our ECommerce growth. The ambition is to continue our strong momentum and relentlessly pursue faster growth ahead of category and secure higher shares from our Official Store.

Responsibilities : 

Commercial Strategy & Planning

• Leverage understanding of retailer unique strengths and advantages, marrying internal business priorities, and propose customised account specific plans that aims to meaningfully elevate the business delivery

• Always have over-sufficiency of plans and activities to minimise risk of numbers shortfall

• Do tangible, bottoms up roll ups to cross check and give confidence on numbers delivery

Execution Excellence

• It is not done, until you see it done for yourself

• Work closely with Internal and External counterparts to manage projects at different complexities and scale in parallel

• Propose and implement streamlined workflows and processes that aims to drive greater efficiency without compromising on effectiveness

• Strike a balance between Quality and Speed, being able to practise thoughtful discretion on Progress over Perfection

• Detail-Oriented in ensuring all grounds are covered, cohesive and delivering the most frictionless consumer journey

Customer & Distributor  Engagement and Management

• Build trust and confidence with counterparts, co-push each other to greater heights

• Gain disproportionate SOV 

• Celebrate success and wins together but also able to have open, difficult conversations when needed to problem solve together

Insights & Analytics

•  Be data driven in all that we do

• Expert of all data points on seller center and proficient in reading interactions and connecting dots to form insights from various data points

• Daily tracking and monitoring of topline data, Weekly report of business updates, 3x yearly business review 

Financial Compliance and Prudence

• Embed Profitable and ROI mindset in everything that we do

• Prompt management of all various financial paperwork from payments to claims (bi-weekly matching)

• Monthly review of account specific P&L as full performance

Required  Qualifications:

• Bachelor’s Degree in any course (Statistics background an advantage)

• Minimum 2 years ecommerce experience managing Shopee / Lazada

• Functional Competencies such as : Google Suites , Shopee / Lazada Seller Center & Literate in Performance Media Metrics

Preferred Qualifications :

• Self-Starter who has high ownership and is able to work independently 

• Impeccable project organisation and management skills

• Proactive problem-solver

• Excellent oral and written communication skills

• Strong analytical thinking and insighting ability

• Hungry and eager to learn with an open and growth mindset

• Agile and adaptable, thrive in fast paced environments

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Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives  to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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