Job Description

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.
Information at a Glance
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Job Title:  Customer Services & Collaboration Analyst
Travel Required?:  No Travel
Posting Start Date:  24/06/2026
Hybrid

No Relocation Assistance Offered
Job Number #174390 - Santo Domingo, Distrito Nacional (Santo Domingo), Dominican Republic

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Role Summary

As a Customer Services & Collaboration Analyst you will be the strategic bridge between our customers and our internal supply chain. Sitting within the Customer Development Team, you will actively engage with clients to build collaborative, win-win relationships that optimize the entire logistics chain. You will partner cross-functionally with Demand Planning, the Distribution Center, and Sales to sync supply and demand, leveraging customer data to eliminate inefficiencies and drive operational excellence.

 

Responsibilities:

  • Customer Engagement Strategy: Build and own the customer segmentation, cost-to-serve analysis, and joint growth strategies to maximize customer satisfaction.

  • Cross-Functional Collaboration: Partner with Demand Planning, Logistics, Warehouses, Global Business Services, and commercial teams to drive continuous improvement and service compliance.

  • Data-Driven Demand Planning: Integrate external customer inventory and sales data into the business planning process to strengthen demand and supply synchronization.

  • Logistics & Efficiency Optimization: Identify cost-saving opportunities and implement value-generating solutions, including order profile optimization and direct dispatch initiatives.

  • Performance & KPI Management: Ensure strict compliance with key metrics, including Complete Deliveries, On-Time Deliveries, and On-Shelf Availability (OSA).

  • Strategic Client Engagement: Coordinate executive visits and strategic meetings with top customers, using standardized scorecards to review collaborative projects and performance.

  • Innovation & Digital Tools: Identify and implement New Ways of Working and digital tools to accelerate decision-making, anticipate market opportunities, and support strategic growth programs.

 

Required Qualifications:

  • Bachelor’s Degree
  • 2+ years of experience in Customer Service, Sales, Logistics, or Supply Chain roles
  • Strong communication and interpersonal skills
  • English proficiency (Verbal and written)
  • Strong Google Suite

 

Preferred Qualifications:

  • Master’s Degree
  • Previuos experience managing SAP
  • Experience in process mapping/optimization and the strategic utilization of AI or advanced analytical tools within a supply chain environment


Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives  to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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