Job Description

A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.
Information at a Glance
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Job Title:  Pet&EC | Ecommerce Key Account Manager
Travel Required?:  Travel - up to 10% of time
Posting Start Date:  17/08/2026
Hybrid

Relocation Assistance Offered Within Country
Job Number #175342 - Tokyo, Tokyo-To, Japan

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

Job Summary

The KAM Pet channel is a strategic member of the organization. He/she is in charge of:

  • Achieving sales, shares and 7P goals within Key Customers in the EC channel

  • Build strong engagement by developing, negotiating and implementing Joint Value Plans with Key Customers. Produce clear and efficient internal communication to ensure excellent execution in the EC site.

  • Conduct effective negotiations to implement Terms and Conditions aimed at achieving profitable growth for Hill’s and Customers

  • Represent Hill’s as the strategic partner of choice in premium dog and cat nutrition to Customers in Japan

  • Develop a clear understanding of customer strategies, policies and future plans including Digital opportunities




Principal Duties and Responsibilities

 

%

Task

50

Develop, implement and follow up Joint Value Plans with top key accounts. Lead the organization in developing the best plans for the 7P superior execution: assortment, promotion & support plans, POS material, training to drive recommendation. Boost relevance and loyalty for our brands and products. 

10

Communicate the agreed JVP internally across departments (CS&L, Marketing, Finance) and in the field to guarantee excellence in execution

10

Participate in Country OmniCommercial Planning Process and RGM to bring Pet Channel Perspective and opportunities 

10

Manage agreed budget for Commercial Investment. Propose the best investment strategy for Budget and LEs. Conduct quarterly GtN review to balance accruals vs actuals with Finance Department 

5

Conduct effective negotiations with Customers to implement Terms and Conditions aimed at achieving profitable growth for Hill’s and Customers, in alignment with Regional/Local T&C guidelines

5

Plan a field visit together with a PTM per month to stay connected with the field business, to assess the understanding of the strategy, the usage of the tools and the roll out of the plan develop by the KAM 

5

Ensure Distribution Policy implementation and compliance to Commercial Selling Principles 

5

Represent Hill’s at meetings/conferences e.g. Trade shows, Pet training days, Local and National meetings, Client Meetings

100

  • Total Percent (not to exceed 100%)

 

This is not an exhaustive list of duties or functions.




 



Education/ Experience Requirements

Basic qualifications include:  University Degree 

At least 5-7 years of experience in Sales / eCommerce 

Fluency in Japanese
Business English (Preferred)

 

Preferred qualifications include: Experience in FMCG or specialty channel customer development



Expected Areas of Skills 

  • Proficient computer skills in Microsoft Office/Google document, and ability to learn company specific tools & programs

  • Digital / EC capability

 

Leadership Competencies (Should match the Colgate Global Competencies) 

  • Consumer/customer focus

  • Teamwork and Collaboration

  • Strategy/Vision

  • Cross-functional Perspective and Collaboration

  • Effective Execution



Functional Competencies (Should match the Colgate Global Competencies) 

  • Understanding our environment

  • Understanding of Retail environment / Customer Strategy

  • Analytical

  • Selling & Negotiation

  • Financial Proficiency & Pricing excellence

  • Self-organization

  • Flexibility



Working Relationships (Key partnerships and reporting relationships)

  • Does this position supervise:  No

  • Peers: Digital Marketing and Pet&EC CD 



Travel Requirements 

Expected percentage of travel:  Up to 10%

 


Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives  to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

#LI-Hybrid
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