No Relocation Assistance Offered
Job Number #175220 - Del.Miguel Hidalgo, Mexico City, Mexico
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
Collections Analyst
Location: Mexico City
Role Summary
As a Collections Analyst reporting directly to the Jr. Team Lead in Mexico City, you will safeguard company assets and nurture essential B2B relationships across our US Export commercial business. In this high-impact role, you will take ownership of customer account portfolios, address complex payment escalations, and perform precise financial reconciliations to protect organizational cash flow. Joining our dynamic Credit-to-Cash organization, you will collaborate cross-functionally with Sales and Customer Service teams to optimize Order-to-Cash processes and deliver measurable value to our growing LATAM and US Export markets.
Responsibilities
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Manage the full collections lifecycle for assigned customer accounts, issuing past-due notices, contacting clients directly, and securing enforceable payment commitments
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Perform detailed financial reconciliations for US Export business collections, customer deductions, aging credit balances, and processed refunds
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Address complex payment term escalations and negotiate promise-to-pay agreements to optimize cash flow and mitigate financial liability
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Partner cross-functionally with Sales and Customer Service to resolve critical account inquiries, clarify billing disputes, and de-escalate sensitive customer issues
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Monitor aging accounts and customer credit limits regularly, initiating necessary risk mitigation actions, including account blocks, in alignment with internal controls
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Execute essential portfolio management and back-office functions, maintaining master data integrity, conducting risk assessments, and generating account statements
Required Qualifications
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Bachelor's degree in Finance, Accounting, Business Administration, or a related field
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1+ years of experience in collections, credit management, or accounts receivable within a B2B environment
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Proven experience conducting financial account reconciliations and managing commercial customer portfolios
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Professional fluency in both English and Spanish
Preferred Qualifications
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Experience within CPG (Consumer Packaged Goods) or managing LATAM/Export commercial accounts
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Familiarity with enterprise ERP systems (e.g., SAP) and call center customer management platforms
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Strong negotiation, conflict de-escalation, and cross-functional communication skills
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High attention to detail with proven ability to analyze complex financial data in a high-volume setting
Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
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