Job Title:  Customer Engagement & Org Excellence Mgr

No Relocation Assistance Offered
Job Number #167046 - Hamburg, Hamburg, Germany

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

Are you passionate about driving commercial excellence and shaping business strategies in a dynamic, global FMCG environment? At Colgate-Palmolive in Hamburg, we are seeking an expert to co-drive our Customer Development function, orchestrating key commercial processes and fostering seamless collaboration across teams and regions. You will have the unique opportunity to champion Gross-to-Net initiatives, streamline business-critical operations, and play a pivotal role in elevating our go-to-market success.

If you thrive in cross-functional settings, possess robust experience in customer engagement and negotiation with retailers, and enjoy leveraging data for impactful results, then this role is for you. Bring your strategic mindset, hands-on leadership, and passion for process optimization to a company that values your expertise and empowers you to make a difference.

Responsibilities

• Co-lead and co-planification of the annual commercial process incl. Go To Market, POC & Mass-Market Commercial Meetings
• Co-lead of the Monthly Discipline Process with a strong focus on Consensus
• Co-lead for the definition and implementation of investment priorities in channels, customers, category and brand priorities, ...
• Gross-to-Net Champion in charge of T&C's incl. structure, investment priorities, folding, monitoring, working in close collaboration with the Marketing Pricing Team
• Co-lead for the planification of the annual negotiation process incl. target setting, investment posture, tracking, overarching negotiation roadmap, contract set-up, meetings etc.
• Co-lead for the development and maintenance of SOP's for all processes involving Customer Development
• Lead for the development and maintenance of the Customer Development KPI & management reporting system
• Trainer and first point of contact for all business critical processes involving or led by Customer Development
• Participation in cross-functional and cross-country projects involving Customer Development
• Simplification & Standardization Champion for Customer Development

 
Expected benefits:

• Stable and seamless processes fully understood and embraced by the Organization
• Excellence in Go To Market (with all materials and data available on time, ...)
• Strategic and structured Gross-to-Net management
• Elevated KPI management
• Ensuring all tools and reportings are fit for purpose, supporting efficiently all processes and the decision making

 
Requirements: 

• Very strong experience in Customer Development incl. in customer engagement, GtN management and complex negotiations with retailers
• Experience in Marketing and/or Trade Marketing with proven proficiency in process management and at utilizing category, shopping, channel and customer marketing fundamentals
• Experienced in leveraging various forms of data with the aim to provide actionable recommendations
• Strong Commercial Acumen; robust understanding of internal and external financial KPI's, ...
• Strong training and didactic skills
• A networker who is able to manage the cross-functional matrix organization

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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