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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  CBS Order to Invoice Solution Specialist

Travel Required?:  No Travel
Date:  29 May 2025
Hybrid

No Relocation Assistance Offered
Job Number #167279 - Del.Miguel Hidalgo, Mexico City, Mexico

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

Job Summary:
 
The Order Management Specialist will act as the primary point of contact and expert for all issues related to order management and processing, with a focus on eCommerce transactions. This role is critical in troubleshooting and resolving order entry issues, ensuring data accuracy through collaboration with various departments, and supporting process improvements and technology implementations.
 
 
Responsibilities:
  • Identify and resolve order entry, capture, and creation issues, such as duplications, translation errors, and transaction discrepancies.
  • Coordinate with customers and IT teams to manage order reprocessing and resolve technical issues, ensuring seamless transaction processes.
  • Support system implementations and ongoing improvements in EDI processes across the American continent.
  • Facilitate communication and collaboration between customer service, logistics, and IT for various projects and enhancements.
  • Develop and maintain processes and exception reporting to support master data clean-up and quality maintenance.
  • Train and oversee knowledge transfer to users and power users regarding new and existing SAP functionalities.
  • Provide backup coverage for order fulfillment teams as needed to ensure continuity of operations.
  • Execute testing on system enhancements and document any system issues that need to be addressed.
 
 
Required Qualifications:
  • Level of Education: Bachelor's degree in Business, Systems Engineering, Industrial Engineering, Logistics, IT, or Administration.
  • Years of Experience: Minimum of 2 years in customer service, order fulfillment, planning, sales, logistics, or supply chain roles.
  • Testing experience for system enhancements and troubleshooting.
  • Proficiency in SAP, APO, Snowflake, Sigma, SQL, and advanced Excel.
  • Experience in Master Data Management and eCommerce.
  • Language Skills: Fluent English (advanced).

 

Desired Qualifications:

  • Knowledge of electronic data interchange (EDI) processes is preferred.
  • Ability to identify opportunities for automation and process improvements.
  • Excellent communication skills at all organizational levels.


Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives  to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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Job Segment: Logistics, Fulfillment, Industrial Engineer, ERP, SAP, Operations, Engineering, Technology

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