Job Title:  CBS Analista de Crédito y Cobranza

No Relocation Assistance Offered
Job Number #165700 - Del.Miguel Hidalgo, Mexico City, Mexico

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

About the Role:

The Collections Analyst will mainly focus on proactively detecting and preventing collection issues, on customer account collections for past due amounts, on communicating, calling out and assisting in the resolution of business issues; reporting, and disputing invalid debits called out by Deductions Team.

What you will do:

• Collections responsibilities include but are not limited to:
• Acquiring overview of customer account balances
• Generating past due notices to customer
• Contacting customers for payment and documenting their response
• Bringing up collection issues (with Invoices & Invalid debits claimed to customers) to Collections TL & C2C Manager
• Bringing up collection issues (with Invoices & Invalid debits claimed to customers) to Local Finance Team and/or Sales
• Assessing and recommending called out issues for write offs
• Generating and preparing periodic statements for customers
• Supervising customer performance vs. payment commitments
• Responding queries from customers
• Balancing and/or acquiring payment remittances for unapplied payments
• Preparing monthly estimates about past due balances and advising planned future steps to recover them
• Assisting on the resolution of raised customer issues by preparing or analyzing data
• Participating in cross-functional meetings to discuss collection issues and find possible solutions
• Assisting the Team Lead in the creation of monthly collection reports
• Claim timely Invalid debits called out by Deductions Team
• Follow up on Invalid debits with customers and/or Sales, CD Finance or Logistics

What do you need for this position:

• Bachelor's Degree in Economics, Finance, Business Administration or related fields
• Sufficient knowledge of financial documents and financial ratios
• At least 2 to 4 years of experience in the order to cash process
• Proficiency with SAP (Preferred)
• Proficiency Word, Excel and Google tools (sheets, slides, AODocs, etc) (Preferred)
• Proficiency in English & Portuguese (Preferred)

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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