CBS Credit To Cash Analyst

Job Description

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Information at a Glance

Job Title: CBS Credit To Cash Analyst

Travel Required?: No Travel

Posting Start Date: 15/06/2026

Hybrid

No Relocation Assistance Offered
Job Number #174162 - Del.Miguel Hidalgo, Mexico City, Mexico

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Collection & Coding Analyst

Location: Mexico City, Mexico

Role Summary

Are you an analytical professional looking to combine financial precision with advanced digital toolsets? As a Collection & Coding Analyst, you will manage customer account remittances and the precise codification of Gross-to-Net (GTN) and logistics deductions. Reporting directly to the Credit-to-Cash (C2C) Team Lead, you will act as a vital operational bridge between initial payment application and formalized dispute resolution. By maintaining proactive customer contact and analyzing transactional data trends, you will ensure accounts receivable accuracy, resolve unidentified variances, and provide key root-cause insights that protect the organization from structural cash flow leakages.

Responsibilities

Remittance Processing & Coding: Obtain detailed customer payment breakdowns and request missing backups to accurately categorize and code deductions (such as pricing, promotions, shipping shortages, and returns) utilizing standard reason codes.
Proactive Collection Execution: Partner directly with external customer accounts to secure payments, carefully documenting payment behaviors and escalating unidentified balances or high-risk accounts to local finance and commercial teams.
Data Tracking & Trend Analysis: Generate periodic accounts receivable aging reports, monitoring transactional workflows to identify emerging trends or bottlenecks within unidentified customer deductions.
Cross-Functional Alignment: Collaborate closely with cash application, logistics, and commercial planning teams to agree on structural payment adjustments and accelerate the dispute validation timeline.
Customer Inquiry Management: Oversee high-volume shared mailboxes and incoming financial queries, driving "first-contact resolution" for both internal business stakeholders and external clients.

Required Qualifications

Education: Bachelor’s degree in Accounting, Finance, Business Administration, or a closely related field (Degree completed or in progress).
Experience: 1+ years of professional experience operating within finance, accounting, or a fast-paced corporate customer operations environment.
Language Skills: Advanced business fluency and professional proficiency in English (written and oral), with the capability to negotiate effectively with stakeholders.
Technical & Core Systems Alignment: Strong hands-on knowledge of Order-to-Cash (O2C) accounting principles, proficiency with enterprise resource planning (ERP) systems like SAP, and advanced use of data spreadsheet software (Excel, Google Sheets).

Preferred Qualifications

Process Automation & AI Skills: Familiarity or hands-on experience leveraging Artificial Intelligence (AI) tools applied to transactional financial processes, or basic programming/scripting skills (such as Python, SQL, or VBA/Macros) for workflow automation.
Continuous Improvement Mindset: Demonstrated experience or orientation toward continuous improvement frameworks, workflow simplification, or process mapping.
Core Competencies: A highly analytical problem solver with robust negotiation skills, root-cause investigation capabilities, and a proactive "collection backbone" when managing aged portfolios under pressure.

Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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