Job Title:  Customer Development Manager eCommerce

No Relocation Assistance Offered
Job Number #165123 - Bangkok, Bangkok, Thailand

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

Customer Development Manager - eCommerce

Role & Responsibility:

• Primary focus is to drive revenue targets through increased company Net Sales with assigned E-commerce accounts by managing both top line and bottom line profitability.

• Lead strategic campaign planning and work closely with eCom enablers, eCom media and content marketing team to ensure excellent execution.

• Manage eCom enablers to deliver sales growth and operational excellence.

• Lead negotiation and JBP with strategic partners and develop individual account strategies and action plans to achieve assigned monthly sales quota.

• Provide data driven analysis and insights to make informed decisions, track progress, and identify opportunities for improvement.

• Lead Quarterly Business Reviews (QBRs) with eCommerce customers, providing insightful presentations and updates to strengthen relationships and align on goals.

• Partner with the Integrated Brand Experience team, including Digital Marketing and Marketing Communications, to implement a holistic marketing strategy that covers the entire user journey.

• Customer Relationship Management: Cultivate and nurture strong relationships with key eCommerce customers, acting as the main point of contact and addressing their needs proactively.

• Optimize Stock Planning: Collaborate closely with supply chain and e-distributor teams to strategize and optimize stock planning, ensuring product availability and minimizing overstock situations.

• Identify and lead business development opportunities & account expansion.

• Effective Budget Management: Ensure efficient allocation of commercial spending, adhering to budget constraints while maximizing return on investment.

• Agreement Compliance: Ensure all agreements and contracts are established within designated timelines and adhere to company policies and standards.

Qualifications:

• Bachelor’s Degree or Higher in Business Administration, Marketing or related fields.

• Proven experience in multi-channel retailing and expert knowledge of e-commerce marketing/sales and e-commerce direct selling experience required.

• Experience in establishing relationships, retailer negotiations, and building and executing collective business plans with retailers.

• High learning agility, digital or e-commerce experience and dealing with ambiguity required.

• Strong focus on results, capable of identifying and tracking critical metrics, identifying key opportunities and issues and developing/executing plans to address.

• Passion for e-commerce is a must. Ability to multi-task in a fast-paced environment and work independently.

• Able to navigate tough negotiations with retailers while building strong connections and partnerships.

• Good Command of English and strong presentation skills.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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