Job Description

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.
Information at a Glance
Apply now
Job Title:  Assistant Manager-CDT Customer Service & Logistics
Travel Required?:  Travel - 25% of time
Posting Start Date:  12/09/2026
Hybrid

No Relocation Assistance Offered
Job Number #176014 - Bangkok, Bangkok, Thailand

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

 

POSITION TITLE: Customer Services & Logistics Assistant Manager

 

JOB SCOPE:

  • Works with the order fulfillment process (order to delivery) in order to ensure delivery of goods to customers. Additionally, this will necessitate driving prompt process issue resolution to ensure joint goals are achievedใ

  • Monitors performance metrics Key Performance Indicators (KPI’s) to understand service and efficiency trends within assigned customers and find opportunities for improvement. Shares performance information with the Team and customers to develop collaborative approaches to correct inefficient behaviors or fix system disconnects.

  • Coordinates cross-functional work teams to eliminate root causes of customer supply chain inefficiency and Out of Stocks (OOS) – by evaluating Customer POS data. Effective communications.

  • Skills are critical to ensure that the entire Customer Development Team and our customers are kept informed of all issues.

 

CORE RESPONSIBILITIES:

  • Adopts an ‘end-to-end’ view of supply chain inventory levels to enrich demand planning performance, remove waste and grow on-shelf availability.

  • Leads implementation of value added services such as CPFR, VMI, EDI etc.

  • Actively participates in ‘Demand Planning’ both internal and with the customers (merchandising and replenishment departments) to ensure execution of plan by customer and fulfillment of plan by Colgate-Palmolive at the lowest total delivered cost. Special emphasis must be given to new product introductions and promotional activities.

  • Works closely with the Customer Development Team Finance Services Manager to optimize a “Cost to Serve” model and customer Economic Order Quantities (EOQ).

  •  Establishes relationships at multiple levels within the customers’ organizations. Works with customers in an advisory/expert capacity on supply chain initiatives driven by Supplier Collaboration Boards and internal Colgate initiatives.

  • Understanding key issues customers face and the implications for the Supply Chain and able to actively communicate with customers when supply execution issues are experienced to manage customer expectations.

  • Seeks opportunities to drive Supply Chain efficiency by managing sku’s and driving rationalization/harmonization initiatives. Enforces Customer Development Policies as they pertain to the Supply Chain (i.e. returns).

  • Citizen Developer Core Responsibility.

  • Independently identifying manual bottlenecks and building automated workflows and dynamic dashboards, driving digital agility within the team while remaining compliant to Global DAIA.

 

DAY-TO-DAY RESPONSIBILITIES:

  • Order Management: Process customer orders and coordinate them for fulfillment.

  • KPI Monitoring: Track metrics like OTIF, OOS and Fill Rate daily.

  • Analysis & Improvement: Analyze data to find root causes and propose performance enhancements.

  • Urgent Issue Resolution: Handle and resolve immediate delivery and operational problems.   

QUALIFICATIONS:

  • MAJOR: Supply Chain / Logistics management/ Engineering /Business Administration

  • 1-2 Years of Consumer Goods Industry Experience 

  • 1-2 Years of Functional Experience 

LEADERSHIP COMPETENCIES:

  • Communication skill

  • Problem solving

  • Self-Discipline

FUNCTIONAL COMPETENCIES:

  • System and Data Analysis

  • Synchronizing Demand and Supply

  • Project Management

  • Logistics Management    

AI and DATA ANALYTICS COMPETENCIES

  • Skills: Proficiency in data visualization (e.g., Domo, Sigma), data querying (SQL), and workflow automation (e.g., Google Apps Script, Google Workspace Studio, VBA).

  • Functional Competencies: Advanced Data Analytics, Workflow Automation, and AI Literacy.


Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives  to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

#LI-Hybrid
Apply now