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A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  OmniChannel Business Account Manager

Travel Required?:  Travel - 25% of time
Date:  Jun 5, 2022
Partial remote working option

Relocation Assistance Offered Within Country
# 129472 - Phoenix, Arizona, United States

The Hill's Pet Nutrition team is looking for an Omnichannel Business Account Manager. We invite you to apply and become part of our outstanding company!


Do you want to make a difference in the lives of people and their pets? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions?

If this is how you see your career, Hill’s is the place to be!

Hill’s Pet Nutrition is a multi billion dollar, global division of Colgate-Palmolive Company and the maker of Prescription Diet, Science Diet, and Healthy Advantage brand pet food. Our mission is to help enrich and lengthen the special relationships between people and their pets by providing the best groundbreaking pet nutrition technology, products, and expertise to pet owners, veterinary professionals and other key pet professionals worldwide. Our company is a globally recognized Best Place to Work.


As a Business Account Manager (BAM) for Hill's Pet Nutrition, you will assume headquarter customer management responsibilities for your assigned customer(s). The primary responsibilities are to customize and implement Hill's retail environment & brand strategies to grow market share of Hill's Prescription Diet and brand recommendation within your customer's veterinary hospital and clinic ecosystem. This role develops and performs customer-specific 6P (product, place, price, promotion, POP and protocol) plans to achieve the Hill's commercial goals of net sales, share, margin, while spending within spend guidelines. The focus of this position is a large, sophisticated omnichannel customer with high sales, high store counts, large geographical footprint, strong marketplace influence, high customer sophistication, and other customer complexities, where strong leadership is needed to engage customers at the highest level with strategic plans.


What you will do:

  • Connect the dots - You have a pulse on the big picture to identify areas of opportunity for products and programs, develop Customer specific 6P strategies that incorporate consumer insights, and have an awareness of competitor activity to deliver against your business objectives
  • Develops and maintains processes and plans to analyze the customer’s business channels (clinics, stores, .com). Evaluates business trends, shopper insights, and findings from post analysis of performed activities, which uses customer consumption and other available data
  • Develops and implements customer meetings to influence support of Hill’s Go-to-Market plans
  • Develops and performs annual strategic plans and initiatives to achieve the commercial goals
  • Engage customers on category growth expectations and opportunities. Developing category and brand solutions to drive the Hill’s business
  • Customizes specific programs with Hill’s Shopper Marketing, maximising Hill’s brand strategies to drive incremental sales
  • Establish partnerships with internal and external cross-functional teams. These relationships grow with mutual trust and integrity to achieve deliverables and complete strategy and goals
  • Builds and maintains accurate volume, promotion and spend forecasts to reflect baseline sales and promotion plans, including leading customer payments
  • Collaborates with Hill’s BDM & Retail Marketing team to implement the Hill’s retail environment and brand strategy within investment guidelines
  • Drives forward actions in monthly customer planning meetings to review actuals plus plan-to-go with manager, BDM & Finance
  • Performs other duties as assigned
  • Stays in sync with all policies and standards


Required Qualifications:

  • Bachelor's Degree in Business or related field
  • At least 5 years of Field Sales experience calling on veterinary hospitals (or corporate sales experience)
  • Proficient digital literacy in Google Suite, Excel, Power Point
  • Strong influence and negotiations skills for great solution solutions with persistence, compromise, and respect
  • Ability to discover common ground, identify vital interests, and understand the customer’s underlying priorities
  • Strong analytical skills to develop 6P recommendations that result in optimized consumption based on consumption data, shopper and consumer insights
  • Ability to handle ambiguity and strategize solutions for the customer’s business and 6P plan performance and quickly develop alternative plans as needed
  • Ability to work effectively across functions, channels, and categories to align priorities, solve problems, optimize resources, and drive effective execution


Preferred Qualifications:

  • At least 3 years of experience running key accounts/headquarter accounts
  • At least 1 year of experience in ecommerce customer management and/or digital marketing


Physical Demands:

  • Standing - Frequently
  • Walking - Frequently
  • Sitting - Frequently
  • Talking - Frequently
  • Hearing - Frequently

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Work that matters, fueled by passion for pets!  At Hill’s we have a purpose.  Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets. 

HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries.  To learn more about Hill's and Colgate, please visit and, or find us on LinkedIn, Facebook, Twitter and YouTube.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.

Nearest Major Market: Phoenix

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