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A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  Customer Service Specialist

Travel Required?:  No Travel
Date:  Sep 14, 2022
Partial remote working option

No Relocation Assistance Offered
# 144712 - Copenhagen, Copenhagen, Denmark

Job profile:

Are you passionate about pets? Do you enjoy helping customers and consumers make the right decisions about nutrition for their pets, whilst being flexible to perform additional sales support related activities?  Are you comfortable switching and changing between multiple systems and tasks during a day? If so, then we offer a challenging and rewarding role in our Nordic Customer Service team. We are part of an international FMCG Company with plenty of scope to learn and grow in a strong team. We welcome motivated and intellectually curious individuals who are comfortable in one or more of the Nordic languages (Danish, Swedish & Norwegian) to apply for this engaging role.

 

Our company: 

At Hill’s we have a purpose. Every day around the world, we transform the lives of millions of pet families through groundbreaking innovation, outstanding nutrition, and the most promising people.

 

Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills’ mission is to help enrich and lengthen the special relationships between people and their pets. Our decades of science and research guide us in creating nutrition that’s a step ahead so pets and pet parents can enjoy every day together.

 

We are a dynamic and mighty team, with big dreams and big opportunities for those that join in our mission. Our well-established team is highly motivated and driven to help transform the lives of pets.  Joining our company will also offer you the opportunity to build a strong career path across the wider Colgate-Palmolive world so if you’re interested in work that matters and want to be part of our exciting journey, we invite you to apply! 


Key Responsibilities:

  • Answer customer & consumer questions about our products and basic pet nutrition, via phone or email, or in collaboration with our social media partners

  • Assist in our growing online presence via various new platforms including being comfortable to hold virtual meetings with customers to talk about our products

  • Ad hoc project, supporting our field team, marketing and Professional Veterinary Affairs

  • Help with customer service team training on our products

  • Assist in standard customer service tasks such as order entry & follow up and complaint resolution via phone or email

  • Communicate with our customers/wholesalers concerning new products, promotions and other relevant information

  • Continuous challenging of and improvement of our processes to help elevate us to the next level.


Preferred Qualifications include:

  • Customer Service work experience or a background from the Veterinary industry

  • Strong in one of more of the Nordic languages Danish, Swedish, Norwegian and, good in English

  • Fully proficient in computer systems & use of excel / Google sheets

  • Knowledge of SAP is advantageous

 

Required Competencies:

  • Effective & accurate communicator; both oral and written

  • Consumer/customer focused

  • Results oriented

  • Good team player

  • Motivated & proactive

  • Able to operate in high pressure environment

  • Good at multitasking

 

The job we offer is a full time position. The location of your team is in our offices in Virum, Denmark however the job will be done partly on a work from home basis. 

We offer a very pleasant, international and professional work culture within a fast-growing, dynamic and result oriented company where there is room for independence and personal responsibility. You have an extensive possibility to keep developing yourself. 

 


Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

 

Are you interested in working for Hill's Pet Nutrition?
You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

 

Work that matters, fueled by passion for pets!  

HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries.  To learn more about Hill's and Colgate, please visit http://www.hillspet.com and http://www.colgatepalmolive.com, or find us on LinkedIn, Facebook, Twitter and YouTube.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.


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