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Key Account Manager eCommerce (CZ)

Date: May 23, 2019

Location: Prague, PR, CZ


Work that matters, fueled by passion for pets!  At Hill’s we have a purpose.  Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets.

HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries.  To learn more about Hill's and Colgate, please visit and, or find us on LinkedIn, Facebook, Twitter and YouTube.

Location: Prague, Prague, Czech Republic
No Relocation Assistance Offered
# 53481


Job Title: Key Account Manager eCommerce

Location: Prague, Czech Republic 

Czech language is required!       


Job Summary

  • To Know and understand the retail environment and shopper insights for eCommerce channel
  • Assess and participate in defining effective Czech and Slovakian eCom GTM model
  • Achievement of sales, volume and SOM targets through excellence in 6P plan execution
  • manages and helps develop the Hill’s eCom customer portfolio in Czech Republic and Slovakia (Direct/Indirect eCommerce Players, Service Providers)
  • Implements the eCom Retail Environment strategy though partnership with Retail Marketing.
  • Drives the development of eCom Shopper Marketing solutions in partnership with Retail Marketing to achieve Brand Equity building objectives.
  • Provide feedback on the environment which allows rapid revision of competitive tactics and bring Key Customers Perspective into Country Commercial Process.


Principal Duties and Responsibilities




  • Participate in the development of annual business plans for Key Direct and Indirect eCommerce players, implementing in alignment with customer strategies.
  • In co-operation with the line manager, develop sales plans, implementing these to achieve the objectives and targets set for the E-Commerce channel.
  • Assist in effective negotiations with Customers to implement Terms and Conditions aimed at achieving profitable growth for Hill’s and Customers
  • Manage an agreed GTN budget for advertising and promotional support
  • Implement Distribution Policy and comply with Commercial Selling Principles


  • Work in close collaboration with Retail Marketing and drive development and implementation of Shopper Marketing solutions, Coop-Advertising and Digital Marketing Activities in collaboration with eCommerce Partners in order to achieve Brand Equity Building objectives.


  • Participate in Country Commercial Business Planning process
  • Communicate and connect with Customers to provide feedback on Hill’s commercial initiatives and insights on competitors’ activities
  • Monitor the achievement of specified accounts objectives and recommend, prepare and implement plans for remedial action where necessary.
  • Actively engages with key functions (Finance, CS&L, Marketing, PVA) to support business and customer needs.
  • Keep abreast of trends, and Represent Hill’s as the strategic partner of choice in small animal nutrition to Internet Customers


  • Total Percent (not to exceed 100%)

This is not an exhaustive list of duties or functions.


Education/ Experience Requirements

Basic qualifications include:      

  • University Degree
  • At least 5+ years of experience in Customer Development/Sales, out of which minimum 1-2 years’ experience of managing Key Accounts (preferably eCommerce and indirect trade experience)
  • Fluency in Local language AND English


Expected Areas of Skills

  • Proven track of successful commercial skills
  • Knowledge of Pet Food Specialty Channels is a plus
  • Analysis/Decision Making


Leadership Competencies 

  • Influence/Negotiation
  • Consumer/Customer Focused
  • Effective Execution


Functional Competencies 

  • Understanding our environment
  • Category Development
  • Financial Proficiency


Working Relationships (Key partnerships and reporting relationships)

  • Does this position supervise:  Yes
  • Peers: Area Manager, Brand Manager, Veterinary Affairs Manager
  • Reports to: Commercial Manager


Travel Requirements

  • Expected percentage of travel:  Up to 40%
  • Place of work – Hill’s Prague Office


What we offer:

  • Employment contract for a limited period of 2-3 yrs (mat leave cover)
  • Competitive salary
  • Annual and Quarterly bonus (up to 20%)
  • Company car, mobile phone, laptop
  • Wide range of benefits: pension plan contribution, meal vouchers, leisure time contribution, multisport card, service of private medical provider, pilates class in the office etc.
  • Modern and dog friendly office at Karlin (near Krizikova metro station)



Equal Opportunity Employer
Colgate/Hill´s is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.


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