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Full Time Fixed Term Customer Awareness Representative - Houston, Texas

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Date: Sep 13, 2018

Location: Houston, TX, US

Work that matters, fueled by passion for pets!  At Hill’s we have a purpose.  Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets.

HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries.  To learn more about Hill's and Colgate, please visit and, or find us on LinkedIn, Facebook, Twitter and YouTube.

Location: Houston, Texas, United States
No Relocation Assistance Offered
# 66549

The Community Awareness Representative (CAR) is responsible for providing customer satisfaction through on-time, accurate, delivery of the “Bright Smiles, Bright Futures” mobile dental units to designated locations within regional territories of three or more states in order to promote our objectives of empowering children to practice good oral health, partnering with government and the profession to improve children’s oral health, and reducing the prevalence of dental caries worldwide.  


CARs are ambassadors who represent Colgate-Palmolive to our consumer base. CARs are the point of contact and liaison for Bright Smiles, Bright Futures (BSBF) visits in a range of venues, including schools, conventions, festivals, etc. They are empowered to resolve customer issues to ensure consistent demonstration of service excellence and community outreach.


Principal Duties and Responsiblities 

  • Operate and safely drive BSBF dental van (up to 32’) over the road in a multi-state region, which includes navigating in crowds and following parameters set by sponsoring agencies of event locations
  • Perform daily set up of BSBF dental van at scheduled locations. This includes set up of the van, dental equipment, cleaning, restocking, and ordering program supplies.
  • Provide effective customer service as the “first point-of-contact” to dental partners, event coordinators, volunteers and the public, which may include answering basic BSBF program information, answering logistics questions, and directing inquiries/media requests to designated representatives. 
  • Schedule maintenance and repair of mobile dental unit, e.g. oil changes, accident repairs, etc. and maintain event equipment (tables, awnings, banners, televisions, etc.).  Also maintain van registration forms and related equipment documentation.
  • Communicate through email, phone and basic computer systems to gain information for scheduling, review event requirements, and record results as required.
  • Liaise with third-party agencies: maintenance/leasing, retail establishments, van storage company, and events management company


“On-Going” Duties:

  • Ensure safety during events, including safe entry and exit of the mobile dental van and staffing registration area
  • Promote and employ safe work practices handling products on and off company vehicles
  • Operate company vehicles in a safe and professional manner complying with federal, state and local laws and Hill’s guidelines
  • Maintain all DOT and vehicle logs as required by law and all company documents


Education/ Experience Requirements

Basic qualifications include:   

  • High School Diploma or GED Certification
  • Minimum of a Class D license and able to meet DOT requirements
  • Minimum of (2) years professional driving experience or 1 year professional driving experience with a Class A/B Commercial Driver’s license
  • Satisfactory completion of the background check including Motor Vehicle Report (MVR)
  • Ability to use basic Microsoft: Word, Excel, Powerpoint and knowledge of using E-mail
  • Ability to wear Personal Protective Equipment to clean, disinfect and dispose of bodily fluids


Preferred qualifications include:

  • Class A or Class B Commercial Driver’s License



Expected Areas of Skills

  • Ability to drive for extended periods of time, up to 10 hours a day
  • Willingness to:
    • work in drug free environment;
    • wear and maintain uniform; and
    • work flexible hours.
  • Must be able to lift, bend, pull, push and stand and set-up vehicle  and equipment daily, to include up to 50 pounds at a time
  • Good interpersonal and communication skills
  • Strong problem solving skills
  • Willingness to learn and acquire new skills
  • Ability to work with minimal supervision
  • Ability to work in a High Commitment Work System


Are you interested in working for Hill's Pet Nutrition? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.


Nearest Major Market: Houston

Job Segment: Customer Service Representative, Logistics, Social Media, Customer Service, Operations, Marketing

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