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BSBF Team Leader (Baltimore, Atlanta, Charlotte or Piscataway, NJ)

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Date: Sep 8, 2017

Location: Baltimore, MD, US

Work that matters, fueled by passion for pets!  At Hill’s we have a purpose.  Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets.

HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries.  To learn more about Hill's and Colgate, please visit and, or find us on LinkedIn, Facebook, Twitter and YouTube.

Location: Baltimore, Maryland, United States
No Relocation Assistance Offered
# 53441



We invite applicants for the position of Team Leader for the BSBF team based in Baltimore, MD. This position provides on-site and remote front line leadership and supervision for Community Awareness Representatives (CAR’s) and Leader Community Awareness Representatives (LCARs) in the Customer Fulfillment organization.  This position carries out supervisory responsibilities in accordance with the organization’s policies, applicable laws, and DOT regulations.  Responsibilities include interviewing, hiring and training employees; conducting performance appraisals, rewarding and coaching employees, as well as managing customer service issues and/or opportunities.


Primary Responsibilities include:

  • Conducts Targeted Selection applicant interviews and recommends hiring
  • Develops training for Customer Fulfillment that will improve efficiency and effectiveness to safely deliver world class customer and community service and safety training for BSBF team. 
  • Facilitates training and meetings. 
  • Coaches direct reports through performance management. Conducts performance appraisals and recommends salary increases.
  • Manages and monitors CAR/LCAR performance to SOPs, Field Guide, Company Guidelines, policies and procedures and coaches direct reports through performance management. 
  • Manages payroll, overtime and vacations scheduling.  Documents all issues that arise throughout the day.
  • Acts as the Lead resource for the BSBF van repairs, DOT questions, Safety issues, Excel, financial issues, etc  Ensures DOT compliance through coaching and the utilization of Telogis technology
  • Provide BSBF program support by providing on-site coverage, when necessary. 
  • Provide on-going timely support for BSBF branding of dental vans, including any repairs, graphics,  and/or new equipment
  • Assist Programmatic Manager with  third party vendors supporting operational and programmatic activity 
  • Oversee compliance of documentation  into the NCP and report non-compliance
  • Researches and implements cost savings initiatives for all teams. Creates and develops initiatives that will significantly improve/increase productivity and/or safety.


Basic qualifications include:

  • Bachelors Degree in Business Management or related field
  • Must have a valid driver's license
  • 3-5 years experience in supervising employees
  • 3-5 years experience in managing transportation related activities
  • 3-5 years prior experience in a customer service intensive industry
  • Familiar with DOT regulations


Preferred qualifications include:

  • Physical capability to cover on site events for unscheduled absences.
  • Prior experience in budget and financial responsibilities
  • Commercial Drivers License Class A or B


Hill’s offers:

  • Highly competitive pay
  • Great employee, domestic partner, and family benefits that start the first day of employment
  • Retirement Savings & Investment Plan with company contributions and matching
  • Annual education/tuition reimbursement up to $10,000
  • 14 paid holidays and annual vacation
  • World-class training and development opportunities
  • Highly professional, ethical, and caring environment

Many groups at our global headquarters also enjoy:

  • Bring your dog to work day, every day!
  • Summer hours (off early on Fridays)
  • Work-Smart Program with options to flex your hours or work from home

Are you interested in working for Hill's Pet Nutrition? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

Nearest Major Market: Baltimore

Job Segment: Payroll, Logistics, Social Media, Business Manager, Manager, Finance, Operations, Marketing, Management

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