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Service & Performance Analyst / Senior Analyst

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Date: Sep 19, 2017

Location: Warsaw, MZ, PL

Employee Referral: PLZ1,000.00  PLZ

No Relocation Assistance Offered


Reporting to the Service & Performance Improvement Manager this role will be responsible for driving continuous improvement of process and controls to deliver efficiencies by implementing best practices & building up effective performance management system across Colgate Business Services (CBS).


  • Understanding of shared services / has worked in shared service operation
  • Understanding of Continuous Improvement
  • Must be able to produce persuasive, simple, and clear story lines, slides, and other output relevant to audiences of all levels
  • Must have a point of view and be able to express and defend it
  • Must be able to effectively organize and lead meetings
  • Ideally has SAP scripting skills
  • Practical knowledge of MS Office (Excel)
  • Ideally has experience in Logistics or Finance
  • Very good command of English


  • Support the Service & Performance Improvement Manager through provision of analytics that proactively challenge both internal departments and external business customers, on CBS service delivery performance, to drive improvements on service and quality.
  • Development and maintenance of KPI reporting tools
  • Lead Continuous Improvement projects
  • Search and propose Shared Services market best practices
  • Build effective networking inside and outside CBS to engage stakeholders in order to drive process efficiencies
  • Support local teams in process automation through scripting
  • Involvement in global initiatives, like RPA implementation, process standardization, internal customer satisfaction survey



Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

Job Segment: ERP, SAP, Performance Management, Technology, Human Resources

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