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Customer Manager - eCommerce

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Date: Feb 8, 2019

Location: Toronto, ON, CA

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

For more information about Colgate’s global business, visit the Company’s web site at To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit To learn more about Tom’s of Maine  please visit

Accommodation during the recruitment and selection process is available for persons with disabilities upon request. Please contact the Human Resources department at (416) 422 - 7986 should you require accommodation.

Location: Toronto, Ontario, Canada
No Relocation Assistance Offered
# 71906

Job Summary:

The eCommerce Customer Manager is the functional expert on eCommerce within CP Canada.  Responsible for planning, managing and negotiating with pure-play eComm customers (,, etc) to deliver business objectives across all of Colgate's brands/categories. Collaborates closely with NA Hub Marketing regarding eComm content, product portfolio, search, ratings and review programs, and eComm media.  Engages with local Retail Marketing team to ensure eComm 6P and new product launch strategies are optimized for the RE.  Tracks and analyzes performance data to make fact-based recommendations regarding the best tactics and strategies to drive growth. Acts as a consultant and provides support to brick and mortar customer teams in developing and driving growth with their customers’ e-commerce initiatives


Main Duties & Responsibilities 

  • Work independently to develop, negotiate and implement customer plans to achieve financial and 6P+A objectives for all of Colgate's brands/categories, and deliver annual sales/margin targets.
  • Effectively utilize available analytical tools (Vendor Central reports, ARA premium, Brandview, etc.) to understand online performance and identify issues and opportunities.
  • Collaborate with cross-functional teams such as NA Hub Marketing, Canadian Retail Marketing, Finance, and Supply Chain functions to build business opportunities and ensure planning accuracy.
  • Accurately forecast and plan business in CBP, and ensure product transitions and pricing changes are managed effectively both internally and within the customer's systems.
  • Monitor media and available industry reporting to stay abreast of relevant insights and developments to inform optimization of eComm strategies and initiatives.
  • Works closely with the Global and North America teams to implement best eCommerce practices in Canada
  • Acts as an internal consultant and enabler for other customer development teams as they establish and grow their eCommerce business.


Basic requirements

  • Bachelor's degree
  • 5+ years of consumer goods industry experience (1 of them being in eCommerce)
  • Proficient skills in Microsoft applications Word, Excel, PowerPoint, Access


Expected areas of Skill, Knowledge & Ability

  • E-commerce customer management experience and/or strong understanding of e-commerce strategies in the CPG industry
  • Sales experience including business planning, negotiation & customer management
  • Experience data/analytics, ideally within the eCommerce environment 
  • Experience with eCommerce content development, media management, search management an asset


Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

Job Segment: Supply Chain Manager, Marketing Manager, Supply, Supply Chain, Operations, Marketing

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