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Senior Customer Development Manager

Date: May 15, 2019

Location: Sarawak, 13, MY

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

For more information about Colgate’s global business, visit the Company’s web site at To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit To learn more about Tom’s of Maine  please visit

Location: Sarawak, Sarawak, Malaysia
No Relocation Assistance Offered
# 73139


Location: Sarawak, Malaysia 






  • Achieve sustainable growth in sales, profitability, market share & product distribution;
  • Strengthen organizational capability & competency;
  • Improve organizational effectiveness & efficiency




  • Responsible for achievement of sales targets through excellence in execution at the point of sales.
  • Responsible to develop and support the partnership between Colgate and the customers at the store and regional level by nurturing contact and negotiating with the Store Operations and in-store personnel.
  • To provide feedback on the in-store environment which allows rapid revision of competitive tactic.
  • Building and managing relationships with key players in the customer or RE at the regional and/or store level
  • Conducting negotiations as necessary (listing, planograms, displays, promotion execution, etc) at the regional office and/or store level
  • Working with SDM to develop tools, merchandising materials and in-store programs for effective shelf management to induce shoppers to purchase Colgate products at shelf
  • Clearly communicating the in-store objective and monitoring execution of 5P targets: product availability, assortment by store format, shelf pricing (regular and promoted), promotion implementation vs. plan, the share of shelf and planogram, POP placement vs. plan
  • Monitors compliance of 5P activity execution against established agreement/objectives and tracks the interim performance of 5P activities to identify shortfalls. potential upsides against established objectives
  • Conducts rigorous pre-evaluation of 5P activities using what-if analysis, and draws upon other team resources as required (eg., input from Financial Services Manager/ Customer Logistics Services Manager)
  • Conduct post-evaluation analysis based on activity details and compares results with pre-evaluation analysis, explaining any potential differences.




  • Coordinating special events (Store-Level sell-in and communication, materials management in-store, etc.) in cooperation with Shopper Development Manager
  • Working with customer service to track orders, troubleshoot, and achieve customer service KPIs
  • Working with logistics to plan, analyze, and forecast customers’ need and to ensure on-time and complete delivery
  • Monitoring sales and distribution performance particularly for new products and taking timely action to drive continuous improvement
  • Monitoring competitive activity at the store level, recording and consolidating key activities, monitoring speed and breadth of distribution, and identifying competitive best practices and discussing with SDM so that they can proactively respond with strategic/ tactical refinements
  • Regularly visiting stores in order to identify areas of improvement
  • Resolving operational issues at head/regional offices or in-store
  • Identifies causes of 5P activities’ underperformance, both internal and external to Colgate
  • Updates CBP to reflect changing the retail and competitive environment
  • Develops action plans to close customer gaps and seeks approval from Group CDM/ consensus meeting
  • Collects information on the external environment (e.g., competitor activity) during the promotion period.




  • 3 Months: Net Sales, Big Hit Compliance
  • 6 Months: Net Sales, Big Hit Compliance, GTN, Service Level
  • 12 Months: Net Sales, Big Hit Compliance, GTN, Service Level, CBP Excellence


EDUCATION  QUALIFICATIONS : Required: Bachelor degree – Major: Business


EXPERIENCE:  Experience in Consumer Goods Industry Experience



  • Analytical Mindset
  • Presentation Skills
  • Negotiation Capabilities



  • Planning & Priority Setting
  • Relationship Building 
  • Analysis/Decision Making 



  • Customer Influence and Negotiation
  • Integrated Commercial Planning
  • RE / Customer Strategy
  • Customer / Service Provider Collaboration

Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

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