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Jr Customer Service Analyst

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Date: Mar 13, 2018

Location: Sao Bernardo do Campo, SP, BR

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

For more information about Colgate’s global business, visit the Company’s web site at To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit To learn more about Tom’s of Maine  please visit

Location: Sao Bernardo do Campo, Sao Paulo, Brazil
No Relocation Assistance Offered
# 63046


Position Purpose: Ensure high level of service and product availability in large retail networks - Ensure correct parameterization of the customer's order generation system (s) - To be focal point of communication with the team of Supply of the customer and with teams of logistics - Ensure the flow of relevant planning planning information between CS & L customer, business and teams - Guarantee appropriate supply of promotions and launches - Manage key customer supply indicators


Main responsibilities:

- Ensure the flow of customer orders to Colgate

- Guarantee Maximum Case Fill Rate

- Guarantee chain and order cycle optimized for the supply of stores

- Ensure supply of stocks and launches

- Ensure the correct parameterization of the ordering systems

- Ensure / mobilize with the responsible areas the necessary corrections of product registration

- Scale the correct inventory for the operational model of each chain and take corrective actions with the customer in the cases of overcrowding and ruptures

- Manage customer deliveries and Colgate freight team

- Manage all delivery and delivery indicators to the customer and internally to Colgate (Case Fill, On Time, No Show, Breakdowns, Virtual Stock, DOH, Inventory)

- Conduct projects that optimize the delivery chain in order to generate benefits for Colgate and customer


Basic Requirements:

- Bachelor Degree;

- Minimum experience of 6 months in CS&L

- Advanced English

- Intermediate Excel

Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

Job Segment: Logistics, Supply, Customer Service, Operations

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